Haidyn Iscel

House-Keeping, Bar, Industrial Cleaning.

• Used coordination and planning skills to achieve results according to schedule.
• Maintained excellent attendance record, consistently arriving to work on time.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Improved operations through consistent hard work and dedication.

• Operating my own business, I provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Created marketing advertisements to increase awareness of services and boost sales.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Performed massages for clients using hot stone, Swedish, deep tissue, sports and remedial methodologies.
• Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered average of 30 calls and 15 emails per day, addressing customer inquiries, solving problems and providing product information.
• Recorded product or service failure complaints and notified appropriate departments.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

• Contributed to creative process through original ideas and inspiration.
• Created storyboards, 3D models, animation and visual effects to meet design goals.
• Presented concepts, copy and art during internal and client reviews.
• Collaborated with art director to implement artistic vision.
• Anticipated design issues and proved to be proactive in developing effective solutions.
• Managed client relationships and expectations for creative projects with varying budgets and objectives.
• Developed artistic visual products while working within defined technical constraints.