Haifa Jabr-Alkees
Melbourne ,VIC
Summary
I am an experienced Business Manager successful at connecting with key decision makers to build profitable, lasting partnerships that sustain revenue growth.
Overview
7
7
years of professional experience
Work History
BUSINESS MANAGER
BAXTER LABORATORIES
01.2021 - 05.2024
- Achieving sales and profit targets through professionally executing sales strategies and excellent client management activities.
- Working on new suncare and skincare opportunities and ensuring all new products are made in full and on time.
- Drive business to expand the client base by collaborating on proposals and quotations.
- Liaising with highly experienced R&D and Project Management team to develop critical plans to deliver product improvements across all clients.
- Identifying trends and opportunities to introduce new products and services that take advantage of inhouse manufacturing facilities and expertise.
- Maintaining accurate information on customer orders and updates through effective use of ERP systems.
BUSINESS DEVELOPMENT EXECUTIVE
CAPITAL TRANSPORT
06.2020 - 01.2021
- Increasing data base (CRM) by identifying potential clients by researching organizations online
- Cold Calling, making between 80-100 phone calls per day to potential clients to set up meetings and close sales
- Meeting all quotas for calls, appointments and meetings and meeting sale targets
- Developing growth strategies that focus on financial gains and customer satisfaction
- Arrange meetings with prospective clients (3 days in the office, 2 days on the road)
- Consistently brought in 5 new business accounts each week, whilst simultaneously account managing my own portfolio of clients
- Solving ongoing logistics problems resulting in successful resolution of issues.
INTERNAL ACCOUNT MANAGER
AUSTRALIA POST- STARTRACK
03.2017 - 04.2020
- Oversee a Portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunity
- Build and maintain strong, long lasting client relationships by operating as the main point of contact for assigned and new customers
- Meeting Monthly and quarterly quotas while maintaining a high level of customer service satisfaction (Monthly targets between $130,000 to $200,000)
- Proven success through generating new accounts for Australia Post and Startrack (InterContinental Tobacco Pty Ltd was using Fastway for their courier service, I have signed them up with Startrack around August 2017
- They are now spending over $200,000 with Startrack within the Premium Air Services
- Pursue new business through cold calling and researching leads (80% Strike rate) and successfully upsold new products to nearly 60% of customers each year
- Received “Saleswoman of The Year” for 2017 and 2018.
Education
BACHELOR OF SCIENCE -
Monash University
01.2016
VICTORIAN CERTIFICATE OF EDUCATION -
Forest Hill College
01.2010
Skills
- Business management: A proven ability to lead strategic planning and business development activities, including implementing and managing price and performance
- Work management: Extremely organized with an ability to work both collaboratively and autonomously in a fast-paced environment and adapt to changing priorities
- Customer service: Exceptional customer service skills, dealing with customers and stakeholders in a diversity of cultures at all levels to ensure successful communication and outcomes
- Driven and ambitious: Not afraid to take the lead and love the thrill of a challenge
References
Cameron Smith:
General Manager at Baxter Laboratories
0418 587 607
Shyen Tan:
R&D Chemist at FGB Natural Products
0426 253 746
Languages
Arabic
Native or Bilingual
Timeline
BUSINESS MANAGER
BAXTER LABORATORIES
01.2021 - 05.2024
BUSINESS DEVELOPMENT EXECUTIVE
CAPITAL TRANSPORT
06.2020 - 01.2021
INTERNAL ACCOUNT MANAGER
AUSTRALIA POST- STARTRACK
03.2017 - 04.2020
BACHELOR OF SCIENCE -
Monash University
VICTORIAN CERTIFICATE OF EDUCATION -
Forest Hill College
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