HAILAN HE
Lidcombe,NSW
Summary
Dynamic and reliable professional with extensive experience in customer service at St Andrew's College. Proven ability to enhance guest experiences through effective communication and training. Proficient in POS systems and committed to maintaining high standards of cleanliness and organization, ensuring operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Wait Staff Member
St Andrew's College
04.2008 - Current
- Supervised daily dining operations to ensure exceptional guest experiences and service quality.
- Trained new staff in food safety standards and customer service protocols, enhancing team performance.
- Resolved guest concerns promptly, fostering positive relationships and repeat patronage through effective communication.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Cashier/Stocker
Super Fresh Market
12.2010 - 12.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and verifying product availability.
Cashier
Sunshine Fruit Shop
07.2005 - 09.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Managed cash register operations, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
Education
Certificate IV - Hospitality Management
Carrick Institute of Education
Town Hall, NSW01-2008
Diploma - Business
Sydney West International College
Westmead, NSW06-2006
Skills
- Reliability and punctuality
- Order taking
- Flexible schedule
- POS system proficiency
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
RSA/RCG License
FIRST AID Certificate
Full Driver Licence
Timeline
Cashier/Stocker
Super Fresh Market
12.2010 - 12.2017
Senior Wait Staff Member
St Andrew's College
04.2008 - Current
Cashier
Sunshine Fruit Shop
07.2005 - 09.2010
Certificate IV - Hospitality Management
Carrick Institute of Education
Diploma - Business
Sydney West International College