Hailey Duke
Melbourne,VIC
Summary
I would describe myself as a highly-motivated employee with desire to take on new challenges. I have a very strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Home Care Worker
Uniting Aged Well
Berwick, Vic
06.2025 - Current
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Collaborated with other health care professionals to ensure optimal patient care was delivered.
Personal Care Assistant
Baptcare Amberlea Aged Care
Drouin, VIC
07.2024 - 07.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Bartender
Palace Hotel Lang Lang
10.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pharmacy Assistant
Lang Lang Pharmacy
04.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Maintained accurate pharmacy records to ensure compliance with regulatory requirements.
Supermarket Worker
IGA Supermarket
05.2019 - 03.2022
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Education
Certificate III - Individual Support (aged Care)
Tafe Gippsland
Warragul, VIC06-2024
Skills
- Customer service
- Product knowledge
- Relationship management
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Effective communication
Certification
Cert III in Individual Support (aged care)
References
Mel Haverkamp, Retail Manager
0418 133 408
Neve Spranklin, Assistant Manager
0422 973 544
Timeline
Home Care Worker
Uniting Aged Well
06.2025 - Current
Personal Care Assistant
Baptcare Amberlea Aged Care
07.2024 - 07.2025
Bartender
Palace Hotel Lang Lang
10.2023 - 05.2024
Pharmacy Assistant
Lang Lang Pharmacy
04.2022 - 05.2023
Supermarket Worker
IGA Supermarket
05.2019 - 03.2022
Certificate III - Individual Support (aged Care)
Tafe Gippsland