Hailey Nguyen
Sydney,Australia
Summary
Developed skills in fast-paced hospitality environment, focusing on exceptional customer service and efficient administrative support. Demonstrates strong organizational and multitasking abilities, with experience in handling guest inquiries and managing reservations. Seeking to transition into new field, leveraging transferrable skills to contribute effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Receptionist → Senior Receptionist
MIMARU OSAKA SHINSAIBASHI WEST
09.2023 - 12.2024
- Managed guest check-ins, reservations, and inquiries in both Japanese and English, delivering a seamless customer experience
- Earned two rapid promotions within a year due to exceptional service and operational efficiency
- Assisted in daily booking updates and coordinated with the front-of-house team to ensure accurate guest records
- Maintained high accuracy in guest profiles and booking systems, ensuring smooth communication across departments
Japanese Language Teacher & Brand Ambassador
RIKI NIHONGO
04.2020 - 09.2023
- Delivered Japanese language courses to diverse students, improving their proficiency and cultural understanding
- Selected as brand ambassador within six months, representing the institution in marketing and promotional events
- Developed strong communication and relationship-building skills, essential for guest engagement in hospitality
Education
Practical Japanese Language Course
Osaka YMCA Gakuin
01.2023
Bachelor - International Business Economics
Foreign Trade University
01.2022
Japanese Language & Literature
Doshisha Women’s College of Liberal Arts
01.2020
Skills
- Reservations Management
- Guest Relations
- Communication
- Customer Service
- Technical Proficiency
- Microsoft Office
- Hospitality Software
- Problem-Solving
- Attention to Detail
- Team Collaboration
Certification
- JLPT N1 (Japanese-Language Proficiency Test)
- TOEIC: Speaking & Writing 350/400, Reading & Listening 865/960
Hobbies and Interests
Travel & Culture: Passionate about experiencing diverse cultures, which enhances adaptability and cross-cultural communication.
Languages
English
Japanese
Vietnamese
Timeline
Hotel Receptionist → Senior Receptionist
MIMARU OSAKA SHINSAIBASHI WEST
09.2023 - 12.2024
Japanese Language Teacher & Brand Ambassador
RIKI NIHONGO
04.2020 - 09.2023
Japanese Language & Literature
Doshisha Women’s College of Liberal Arts
Practical Japanese Language Course
Osaka YMCA Gakuin
Bachelor - International Business Economics
Foreign Trade University
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