Hi, I’m
Hala Chalabi
Bankstown,NSW
Summary
Dynamic customer service professional with a proven track record , enhancing member retention through exceptional communication and service excellence. Skilled in conflict resolution and team building, I leverage creative problem-solving to foster strong client relationships and drive satisfaction in fast-paced environments.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.
Overview
3
years of professional experience
1
Certification
Work History
Sweets of Lebanon
Customer Service
02.2025 - Current
Job overview
- Increased repeat business through exceptional customer service and communication skills.
- Greeted customers warmly to provide exceptional customer service.
- Delivered excellent customer service, resulting in increased member retention rates.
- Promoted positive member relations through providing excellent customer service.
Oriental Rug Wash
Manager & Call Assistant
06.2024 - 02.2025
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased client retention through empathetic listening, clear communication, and timely issue resolution.
- Handled escalated calls professionally, providing expert guidance and support in resolving sensitive situations for both clients and colleagues alike.
My Business Salon
Nails & Makeup Artist
06.2022 - 02.2024
Job overview
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
Education
George Sarraf High SchoolLebanon
High School Diploma
01-2023
Skills
- Service Excellence
- Mediation Skills
- Workforce Development
- Collaborative Team Development
- Customer service
- Team building
- Project management
- Communication skills
- Sales strategies
- Relationship building
- Creative problem solving
- Market trends
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Professional Working
Certification
- Paramedic Certification - National Registry of Emergency Medical Technicians (NREMT).
- Two certificates in street fighting
- Blue belt in Karate
Interests
- Playing Sports
- Gardening
- I participate in a variety of outdoor recreational activities.
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Swimming
- Dancing
- Martial Arts
- Growing herbs, vegetables, or fruits in home gardens.
- Baking
- I enjoy cooking for friends and family gatherings.
- Learning new cooking techniques and expanding my culinary skills.
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Volunteer Travel
- Historical Exploration
- Food Tourism
- Documenting and sharing travel experiences.
- Adventure Travel
Timeline
Customer Service
Sweets of Lebanon
02.2025 - Current
Manager & Call Assistant
Oriental Rug Wash
06.2024 - 02.2025
Nails & Makeup Artist
My Business Salon
06.2022 - 02.2024
George Sarraf High School
High School Diploma
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