Haley Alcantara
Newcastle,NSW
Summary
Friendly and professional Client Relationship Specialist with proven success in cultivating, strengthening and maintaining strong client and team relationships. Working in the Quantity Surveying industry for over 20 years in the Tax Depreciation space brings a unique perspective that aligns well in the Accounting and Financial Services sector. I bring exceptional communication skills and ability to resolve complex issues. I ask myself how can I make this experience for the client better in every interaction. Every time.
Overview
23
23
years of professional experience
Work History
Client Relationship Specialist
Washington Brown Depreciation - Quantity Surveyors
Newcastle/Perth/Sydney
05.2005 - 03.2026
- Led high volume inbound technical sales and customer service team analysing clients needs and providing advice and quotations for Tax Depreciation Reports.
- Responded to inbound calls and conducted outbound calls averaging 30-50 calls per day.
- Fielded and assessed enquiries from multiple streams including website, email, Facebook, LiveChat, referral forms and industry partners.
- Managed high volume email correspondence to shared inbox and responded promptly and courteously.
- Processed client information maintaining accuracy, detailed notes and record keeping in line with confidentiality requirements.
- Provided exceptional customer service with all clients and other stakeholders.
- Built and expanded a referral-based sales network, partnering with accountants, real estate agents, and property professionals to generate consistent inbound and outbound opportunities.
- Executed structured multi-channel follow-up strategies (phone, email, SMS, meetings) to ensure efficiency, client satisfaction and maintain positive engagement.
- Represented the business at trade shows and industry events, actively generating new business and promoting services.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Implemented initiatives designed to improve operational efficiency within the team.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Resolved customer complaints promptly, ensuring a positive outcome for both the client and business
Receptionist
Veolia Australia
Sydney
01.2003 - 12.2004
- Built foundational client service and communication skills in a corporate setting.
- Provided administrative support to various teams as needed.
- Managed incoming calls and routed them to relevant departments.
Education
Diploma of Community Services - TAFE NSW
HSC Port Macquarie High School
Skills
- Microsoft Office Suite
- Outlook
- Teams
- Salesforce/CRM
- Adobe Acrobat
- Bluebeam
- SharePoint
- Database Management
- Client relationship management
- Attention to detail
- Analytical skills
- Data entry
- Billing and invoicing
References
References available upon request.
Timeline
Client Relationship Specialist
Washington Brown Depreciation - Quantity Surveyors
05.2005 - 03.2026
Receptionist
Veolia Australia
01.2003 - 12.2004
Diploma of Community Services - TAFE NSW
HSC Port Macquarie High School