Halima Ajili
Vermont South
Summary
With over 15 years of experience in customer service, I bring strong communication skills, attention to detail, and the ability to adapt across a variety of roles. My background spans customer-facing, administrative, and data entry work, as well as hands-on outdoor roles such as landscaping and pool maintenance. Highly motivated and versatile, I thrive in both team-based and independent environments, and I am eager to apply my skills while continuing to learn and grow across industries.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Airport Tourist Park Melbourne
01.2023 - 08.2025
- Supported daily operations by coordinating team schedules and task assignments.
- Assisted in developing training materials to enhance staff performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced errors.
- Monitored inventory levels, ensuring timely replenishment and optimal stock management.
- Mentored junior staff, fostering a culture of continuous learning and development within the team.
Receptionist
Airport Tourist Park Melbourne
08.2022 - 01.2023
- Greeted and directed visitors, ensuring efficient front desk operations.
- Managed multi-line phone system, routing calls to appropriate departments.
- Maintained organised filing system, enhancing document retrieval efficiency.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
Commercial and Domestic Cleaner
360 Plus Home & Commercial Services
2019 - 01.2020
- Company Overview: Recruits in the areas of indoor and outdoor cleaning for domestic and commercial properties.
- Build customer relationships to ensure on-going business and expand with new customers.
- Managed job schedules and invoicing daily for customers, providing efficient communications on tasks completed for each customer allocated.
- Maintained cleanliness and organization of residential spaces using effective cleaning techniques.
Cleaner
Burwood East Travel
01.2008 - 01.2011
- Company Overview: National and international travel agent.
- Maintained cleanliness and sanitation across facilities to ensure a welcoming environment for guests.
- Conducted thorough inspections of areas post-cleaning to verify quality and address any issues promptly.
Cleaner / Gardener
Self Employed
01.2005 - 01.2010
- Acquired clients from networking within the community.
- Managed jobs from various customers for private properties.
- Self managed all appointments and scheduling for the tasks on a weekly basis.
- Developed positive relationships with clients through reliable service and communication skills.
Data entry officer
Course Resource
01.2008 - 01.2009
- Company Overview: Online website providing information on courses to prospective students.
- Updated, maintained the online course information from various education organisations.
- Entered and maintained data accuracy across multiple databases and spreadsheets.
- Provided support to prospective students via emails in a high volume environment.
Croupier – Blackjack Dealer
CROWN CASINO
01.1997 - 01.2000
- Company Overview: Entertainment venue
- Provided extensive Customer service to patrons on services available
- Worked in a fast paced and high intensity environment.
Education
Cert III & IV - Accounting
BOX HILL TAFE
01.2011
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
Timeline
Assistant Manager
Airport Tourist Park Melbourne
01.2023 - 08.2025
Receptionist
Airport Tourist Park Melbourne
08.2022 - 01.2023
Cleaner
Burwood East Travel
01.2008 - 01.2011
Data entry officer
Course Resource
01.2008 - 01.2009
Cleaner / Gardener
Self Employed
01.2005 - 01.2010
Croupier – Blackjack Dealer
CROWN CASINO
01.1997 - 01.2000
Commercial and Domestic Cleaner
360 Plus Home & Commercial Services
2019 - 01.2020
Cert III & IV - Accounting
BOX HILL TAFE
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