Hameemah Thanvi
Sydney,NSW
Summary
Hardworking and focused Customer Service Agent offering excellent communication, service delivery and multitasking abilities through years of experience.
Advanced customer service practices and adept at exploring different solutions to meet customer needs effectively.
I strive to demonstrate exceptional leadership skills and enjoy helping and working with other people. I am looking to advance my career in Customer Service to compliment my current experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Qantas Airways
10.2023 - Current
- Greeted passengers, assisted with carry-on baggage and check in.
- Assisted passengers and gate agent at boarding gate to ensure on time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provide support for special assistance passengers.
- Experience in Marshalling for on time departure and arrival.
- Assisted passengers at check-in kiosk.
- Experience with assisting at International and Domestic transfers.
- Proven ability to develop and implement creative solutions to complex problems.
Admin Officer/ Forklift Operator
DB Schenker Logistics
05.2023 - 09.2023
- Established streamlined methods of picking and label scanning Samsung products
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Processed customer orders accurately and within agreed time frames to meet service standards
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Created and maintained databases to track and record customer data
- Executed record filing system to improve document organization and management
- Ensure all Samsung orders from customers and retail stores are dropped into online system with correct categories for picking, scanning and shipping
- Managed picking and processing of approximately 300 cubic meters per day
- General housekeeping as required according to warehouse processes and procedures
- Forklift driving assisting with loading goods on truck and picking items off shelves for packing
- Replenishing stock into inventory every few days
- Attend Workplace Health and Safety training sessions
- Stocktaking of inventory every 6 months
- Checked items against documentation for accuracy
- Safely operated lift beams, swivel-hooks, hoists and forklifts
- Coordinated with other lift truck drivers and production personnel to process orders efficiently
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Completed cycle counts and monthly inventory
- Communicated with floor managers to determine merchandise placement
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
- Located proper slots on storage racks and set pallets in place with forklift
- Loaded warehouse trailers using clamp forklift
- Removed orders from storage, wrapped and staged for shipments
- Unloaded materials and goods at designated locations for best project availability
- Assisted coworkers and staff members with special tasks on daily basis.
Pick Packer
DB Schenker Logistics
02.2019 - 04.2023
- Established streamlined methods of picking and label scanning Samsung products
- Ensure all Samsung orders from customers and retail stores are dropped into online system with correct categories for picking, scanning and shipping
- Managed picking and processing of approximately 300 cubic meters per day
- General housekeeping as required according to warehouse processes and procedures
- Ensure adherence to strict Workplace Health and Safety standards
- General housekeeping as required
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning bar codes to upload package data to tracking system
- Sorted and organized items in designated areas for easy access
- Operated manual and electric pallet jacks to move merchandise
- Printed labels, packaged boxes, and loaded into outbound containers
- Protected materials for transport by correctly packaging products in boxes and crates.
Customer Service Assistant
Andalus Bookstore
02.2018 - 12.2018
- Customer service including general product enquiries and handling complaints
- Cash handling including operation of EFTPOS machine
- End-of-day till reconciliation
- Filling shelves with new stock and rotating stock as required
- Loss prevention and monitoring for theft
- Stocktaking, general housekeeping of store
- Gained extensive knowledge in data entry, analysis and reporting
- Managing 30+ incoming calls each day with utmost professionalism and knowledgeable service
- Answered customer questions about product availability and shipment times
- Reached out to customers after completed sales to suggest additional service or product purchases
- Maintained up-to-date knowledge of product and service changes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promoted available products and services to customers during service and order calls
- Basic accounting and bookkeeping.
Education
Diploma - Leadership and Management
TAFE Digital
Sydney, NSW04-2025
First Aid Certified - First Aid
St John's Ambulance
Sydney, NSW09.2022
Certificate IV - Business Administration
TAFE Digital
Sydney, NSW05.2022
Certificate III - Travel
TAFE Digital
Sydney, NSW12.2020
Skills
- Organised and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Complaint resolution
- Self-motivated, with a strong sense of personal responsibility
- Attention to detail
- Scheduling & Logistics
- Office Administration
- Time Management and Organisational Skills
- Resourceful Problem Solver
- Customer Service
- Worked well in a team setting, providing support and guidance
- First Aid Officer and OHS Training
References
Available on Request
Languages
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Qantas Airways
10.2023 - Current
Admin Officer/ Forklift Operator
DB Schenker Logistics
05.2023 - 09.2023
Pick Packer
DB Schenker Logistics
02.2019 - 04.2023
Customer Service Assistant
Andalus Bookstore
02.2018 - 12.2018
First Aid Certified - First Aid
St John's Ambulance
Certificate IV - Business Administration
TAFE Digital
Certificate III - Travel
TAFE Digital
Diploma - Leadership and Management
TAFE Digital
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