Hamid Khan

• As a Rostering & Business Coordinator at ISS Security Perth Airport, I am responsible for managing staff rosters and supporting business operations
• Highlights of my role include: Creating and maintaining staff rosters through Kronos to ensure adequate coverage and compliance with regulations
• Coordinating with team leaders and managers to allocate resources effectively
• Analyzing Passenger Data to ensure smooth transaction of screening Process
• Monitoring and analyzing key performance indicators to identify areas for improvement
• Providing support and guidance to staff regarding rostering and business processes
• Collaborating with stakeholders to develop and implement strategies for business growth and success
• Collaborated with upper management to improve the productivity of operations.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Planned and completed group projects, working smoothly with others.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

identified and corrected performance and personnel issues to reduce impact to business operations.

Resolved customer complaints and adjusted policies to meet changing needs.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Coached and mentored staff members through constructive feedback to develop long-term career goals.

Conducted employee evaluations and reviews.

Developed position rotation to support continuous improvement and operator development.

• Recorded 100% contractual compliance and meeting of people movement targets on a day-to-day basis
• Demonstrated ability to full adherence to continuous improvement processes and respective implementation through the team
• In various team-leading positions over the past 6 years, including after-hours, strictly adhered to and delivered ISS policies, principles, processes, objectives, and change management
• Successfully trained new staff members and teams over the past 6 years at ISS
• Successfully led ISS Employee Engagement Program, implementing and ongoing monitoring of OH&S culture on a day-to-day basis
• Always lead by example providing timely and effective courses of action for the team in a wide variety of scenarios and tricky situations
• Involved in rostering staff while following budgetary targets for month-to-month staffing hours
• Conducted Toolbox meetings on daily basis, briefing about daily allocation, discussing and reiterating SOPs
• Achieved commendations from travelers and peers for exceptional customer service skills
• Performed daily audits, from end-to-end, ensuring adherence to all regulatory requirements and ISS procedures
• Completed operational reports on day-to-day basis such as Daily Shift Report, Incident Reporting form, Record of Interviews, Performance Review.