Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hamish McAllister

aussiehammiemac@icloud.com

Summary

Dynamic customer service professional with a proven track record at Coles Supermarket, excelling in problem resolution and effective cash handling. Adept at training new hires and enhancing customer satisfaction through expert product knowledge and communication skills. Recognized for efficiently managing complex inquiries and fostering strong customer relationships.

Offering service-oriented mindset with excellent communication and interpersonal skills, ready to learn and grow in customer-focused environment. Delivers thorough understanding of how to handle inquiries and issues efficiently and effectively. Ready to use and develop communication and problem-solving skills in my role.

Overview

3
3
years of professional experience

Work History

Customer Service Employee

Coles Supermarket
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • - Managed cash transactions accurately, ensuring a balanced till at the end of each shift and minimizing discrepancies.
  • Served as an escalation point for complex or challenging situations, providing expert guidance and support to colleagues as needed.
  • Assisted in training new hires on company procedures, policies, and best practices to ensure a seamless integration into the customer service team.
  • Provided comprehensive product knowledge during interactions with customers, promoting informed decision-making processes among clients.

Education

Bachelor of Laws - Law

University of The Sunshine Coast
Sunshine Coast, QLD
01-2028

High School Diploma -

Nambour Christian College
Sunshine Coast, QLD
11-2023

Skills

  • Customer Assistance
  • Effective Cash Handling
  • Problem resolution
  • Product knowledge
  • Employee training
  • Customer relationship management
  • Effective communication

Languages

English
Native or Bilingual

Timeline

Customer Service Employee

Coles Supermarket
08.2022 - Current

Bachelor of Laws - Law

University of The Sunshine Coast

High School Diploma -

Nambour Christian College
Hamish McAllister