Hamish Murray
Burwood,Australia
Summary
Reliable and motivated IT graduate with hands-on experience in customer service, inventory systems, and basic IT troubleshooting. Currently working as a supervisor in a fast-paced retail environment, with a strong focus on organization, communication, and team support. Eager to apply and grow technical skills in a professional IT setting.
Overview
3
3
years of professional experience
Work History
Online Department Supervisor
Woolworths
Ashwood
01.2025 - Current
- Supervised operations within the online department, managing workflow and team members.
- Trained staff on using RF scanning technology and inventory systems.
- Managed high-volume customer orders, ensuring accuracy, timeliness, and customer satisfaction.
- Provided excellent customer service, resolving customer queries and issues in-store and via telephone.
- Assisted in troubleshooting and resolving technical issues related to online team systems and equipment.
Online Team Member
Woolworths
Ashwood
11.2021 - 01.2024
- Utilised an RF scanning device to fulfil customer orders.
- Packed, organised and labelled orders for collection.
- Assisted in order handoff and collection.
Education
Cert IV - Information Technology
RMIT
Melbourne, VIC11-2023
Cafe Operations -
Jesuit Community College
Camberwell, VIC09-2021
Skills
- IT troubleshooting and problem-solving
- Hardware/software installation and configuration
- Experience with Windows, Linux, and Mac operating systems
- Understanding of networking fundamentals
- Proficient with RF scanning and inventory management systems
- Excellent communication and teamwork abilities
- Strong customer service skills with technical support focus
- Experience in using AI tools
References
Mrs Chelsea Hill, Online Manager, Woolworths Ashwood, (03) 8347 6506, 0420 279 174
Timeline
Online Department Supervisor
Woolworths
01.2025 - Current
Online Team Member
Woolworths
11.2021 - 01.2024
Cert IV - Information Technology
RMIT
Cafe Operations -
Jesuit Community College
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