Kate Mandeville

- Promoted to Online Department Supervisor within seven months at the age of eighteen, demonstrating strong leadership, adaptability and a proven ability to quickly grasp new processes and excel in new environments.

- Leading and supervising a team of ten employees, providing guidance and support to maximise performance and productivity.

- Monitoring and evaluating team performance, providing constructive feedback and implementing training to enhance skills and knowledge.

- Maintaining a positive working relationship with fellow staff and management.

- Preserving and managing high standards of work load and customer service under pressure and under a time constraint.
Collaborating with cross-functional departments to coordinate activities, streamline processes and resolve any operational issues.

- Implementing safety protocols and complying with health regulations to create a safe work environment.

- Delivered exceptional customer service in a fast-paced environment by directing 100+ daily enquiries through phone and in person, leading to increased efficiency and unparalleled client experiences.

- Greeted and welcomed a large volume of visitors daily, coordinating check-in, collecting payment and providing them with relevant information, before directing them to the appropriate destination.

- Accurately scheduled and confirmed appointments, whilst also addressing inquiries and resolving any issues in a professional manner.

- Worked efficiently in a team environment to manage time effectively and ensure tasks were completed efficiently and deadlines were met.

- Maintained an organised, clean, professional workspace and venue area.

- Anticipating customer needs whilst providing them with excellent customer service and upholding company standards.

- Meticulously operating POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

- Ensuring high safety standards were met, including front door security and security checks on stock were completed as well as store government rules were met (COVID19).

- Maintaining excellent levels of workplace cleanliness and organisation by completing routine stocktake and curating displays of rotating seasonal clothing and accessories.