Hamish Wickens
ALDINGA BEACH
Summary
Experienced leader with a strong background in team management, operational oversight, and productivity optimization. Skilled in ensuring seamless daily operations, smooth shift transitions, and effective collaboration to meet goals. Efficient in conflict resolution, staff training, and adapting to changing needs. Recognized for reliability, flexibility, and a results-driven approach to team success.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Mcdonalds
02.2023 - Current
- Provided Training to new and existing employees in customer service, food safety, and performance requirements for all fields of the job.
- Trained new team members correct procedures for all areas of operations, to ensure a smooth flowing workplace and all procedures are followed
- Observed crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service that meets all criteria expected.
Shift Supervisor
Hungry Jack's
11.2020 - 11.2022
- Interviewed, trained and hired new employees.
- Completed store opening and closing procedures, including high end responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Upheld high standards, met daily, weekly and monthly targets and achieved company goals on a regular basis
Education
Bachelor of Science - Geology (Honours)
The University of Adelaide
Adelaide, SA12-2025
Skills
- Customer service and dealing with many people on a daily basis
- Coaching, Training and managing a restaurant
- Working in a fast paced environment, meeting goals and achieving deadlines
- Working in and leading groups of staff to be successful
- Upholding workplace safety to a high standard and having as least incidents and injuries as possible
Timeline
Crew Trainer
Mcdonalds
02.2023 - Current
Shift Supervisor
Hungry Jack's
11.2020 - 11.2022
Bachelor of Science - Geology (Honours)
The University of Adelaide
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