Hamish Young

Hardworking Deli Clerk with 5 years of experience in retail support and service. Top notch issue resolution and customer engagement talents. Looking to take on new challenges with organization that values attention to detail. Excellent knowledge of safe slicer operation and sandwich art abilities. Known for great customer service skills and reliability. Excellent listening, problem-solving and relationship-building skills. I'm an enthusiastic and eager individual that strives to contribute to team success through hard work, attention to detail and strong organizational skills. Clear understanding of operating and cleaning and training in slicing meats/cheese. Motivated to learn, grow and excel in maintaining professional customer service. Most of the skills and knowledge I used for the Deli position, I also utilised while working at Big W and BCF as it was all customer service orientated. While working on the farm was predominately labour, I became very skilled at stacking hay bales onto the back of a moving truck, usually about 8 layers high and not have it fall down, I would shift water pipes to assist in the growth of predominately maze and corn. Did quite a bit of fencing on fences around the entirety of the farm but I had very little to do with the dairy side of things.

I've been a Correctional Prison Officer for the best part of 24 months starting the Pre-Service training program in October of 2022, during that time I have been able to utilise good communication skills to de-escalate heightened situations with prisoners. Capable of resolving conflict within the prison environment and have the ability to adapt to certain scenarios when required. Predominately been a caseworker at H.M.P Langi Kal Kal which is a minimum security location for the last 18 months and had a primary focus on assisting prisoners being reintegrated back into society. I would often perambulate to show a bit of dynamic security to try prevent any delinquent behaviour within the location I'm working at. Worked mainly casually at Hopkins Correctional Centre when I first started in corrections which is a medium security prison where it was more focused on the security side of things which enabled me to become knowledgeable on medium security processes. During my time there it also gave me insight on how to handle other heightened situations which may be a bit more of a physical nature however, it was not required of me to use force. I am always well organised arriving to work on time and well prepared for the day or night ahead bringing all the appropriate accouchements that are required for the daily duties. I make a conscious effort to ensure I look as professional and presentable as possible to maintain integrity and consistency. Through this occupation I have completed the Pre-Service training for male prisons and completed a Certificate 3 in Correctional Practice. I have received an award for being a part of the February 2024 Beaufort Bushfires. This award was received due to staff having to evacuate the location of H.M.P Langi Kal Kal and transport 310 prisoners to Western Plains Correctional Centre, 30 to Metropolitan Remand Centre and another 25-30 to Hopkins Correctional Centre for their safety and the safety of the staff.

• White Card
• Victorian Certificate of Education (VCE)
• Bachelor's degree in Criminal Justice (Fed uni)
• Cert III in Correctional Practice

Hopkins Correctional Centre and H.M.P Langi Kal Kal. Enhanced inmate rehabilitation by implementing educational and vocational programs., Reduced recidivism rates through effective communication, conflict resolution, and counselling techniques., Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols., Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently., Provided increased community safety while escorting prisoner's to the Ballarat Base Hospital and St. Johns Hospital in a one-out (myself and the prisoner only) as well as bed-sitting a prisoner that's stayed for an extended period of time. Built trust among inmates through respectful interactions, helping to reduce tensions within the facility., Coordinated with external agencies such as parole boards or social services for successful reintegration of inmates into society upon release., Tracked inmates through head counts, visitor logs, and scheduled activities., Followed Local Operating Procedures (LOPs), Deputy Commissioner Instructions (DCIs), Commissioner's Requirements (CRs) and Corrections Acts and Regulations to maintain good order in the prison., Received and inspected mail, property and funds from visitors on behalf of designated inmates., Used appropriate amount of force to gain the compliance of a non-compliant prisoner. Created goals for prisoner's to follow on their Local Plan to assist in rehabilitation and caught up with prisoners on my caseload monthly to track their progress. As mentioned before, assisted in the 2024 February bushfires evacuation of prisoners to other locations. 

• Completed my schooling in Bairnsdale, whilst working on a farm and successfully completing my VCE (Victorian Certificate of Education) after being in VCAL (Victorian Certificate of Applied Learning) for a semester, which decreased my chances of passing my VCE significantly, however I prevailed.
• Resolved product issue through consumer testing.
• Receiving 100% on a mystery shopper whilst on an off day.
• In football (Aussie Rules), playing and winning a couple of premierships is a big personal achievement.
• Succeeded in Corrections Victoria Pre-Service training.
• Completed my Certificate 3 in Correctional Practice.
• At Hopkins Correctional Centre and H.M.P Langi Kal Kal I have found and seized prohibited items in a medium security location, I followed correct protocol filling the correct registers and informing the prisoner of what and why it had been seized.
• Received a recognition award for the assitance in the evacuation of H.M.P Langi Kal Kal during the 2024 February bushfires.
• Resolving heightened situations in the Prison Officer role.

Customer service orientated job that involved a lot of communication, Ensured that shelves were filled and stock wasn't low, Worked the checkouts and also had to take off security tags on some of the products, Involved heavily within the team and working together to achieve a common goal, Was capable of working long hours on my feet all day, Involved a lot of heavy lifting while working in the store and the back docks, Made sure the store was clean and tidy to ensure maximum safety.

Time at Big W was short, due to there not being enough hours for Christmas team members, Predominately was stocking shelves, Worked the back dock and received products, Ensured customer satisfaction my entire time there, Worked with other team members to achieve a certain goal for the store or customer, Frequently had to lift heavy object and work by myself for increased time management.

Created appealing food arrangements for party trays and specialised orders, Provided exceptional customer assistance with their inquiries, Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm, Communicated effectively with customers to plan large or specialised orders, providing customers with recommendations, samples and response to particular requests, Maintained clean, trash-free workspaces to maximize productivity and safety, Learned Fresh Produce and Stock Take work tasks in order to provide skilled backup for diverse roles, The role of working in a Deli also involved heavy lifting in storage units and the assistance of other team members, Stored refrigerated and frozen items at correct temperatures to comply with food safety rules, Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Dwyer Farmer. Monitored animal health and welfare, Performed chemical spraying activities to ensure weed control, Majority of working on the farm had the involvement of shifting pipes for paddocks ranging from corn, maze and hay, Ensured farm activities complied with government regulations, Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.

I've always been a hard worker, never backed down from something that's challenging and willing to give virtually everything a go. To me family and friends are everything, but depending on the situation, my career aspirations are a priority. Finished my Bachelors in Criminal Justice, to assist in achieving my aspirations of become a Detective or working in the field of Forensics, as myself and others see me as someone that wants to do good in the world and assist people/communities.