Hammad Moin
Adelaide,South Australia
Summary
Dynamic professional with a proven track record at Ampol Retail Australia, enhancing operational efficiency and customer satisfaction. Skilled in network penetration testing and demonstrating exceptional problem-solving abilities. Achieved significant improvements in IT support at Sana Safinaz, showcasing adaptability and technical expertise. Committed to delivering results through effective collaboration and innovative solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Astute IT technical support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
Work History
Retail Team Member
Ampol Retail Australia
Adelaide, SA
06.2022 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
Customer Service Officer
Liverpool Hospital
Sydney, NSW
04.2022 - 01.2023
- Enhanced visors and patient satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of visitors every day with positive attitude and focus on their satisfaction.
- Addressed patient complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of safety knowledge to effectively assist all visitors with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
IT Technical Support
Sana Safinaz
Karachi
01.2021 - 11.2021
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Supported company-wide initiatives through consistent application of best practices in IT service delivery.
Education
Bachelor of Science - Information Technology Specialization
Victorian Institute of Technology
Adelaide, SA10.2024
Skills
- pfSense (firewalls Configuration)
- Snort (IPS/IDS configuration)
- Network penetration testing
- Network Access Control (Ms Intune, Packet fence)
- Network traffic Analysis (Wireshark, Network Minner)
- Malware Analysis (MS defender, Autopsy ProDiscover, FKTimager, Virustotal)
- Virtual environment (Linux Ubuntu Linuxmint)
- Cisco packet tracer
- Network and devices Troubleshooting
- Policies developing
- Network and devices Configuration
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Retail Team Member
Ampol Retail Australia
06.2022 - Current
Customer Service Officer
Liverpool Hospital
04.2022 - 01.2023
IT Technical Support
Sana Safinaz
01.2021 - 11.2021
Bachelor of Science - Information Technology Specialization
Victorian Institute of Technology