Hanan Walker
BRISBANE,QLD
Summary
Experience in software implementation for specialised, industry specific software.
My current responsibilities include ensuring a smooth implementation of B2B SaaS products by developing training schedules, providing seamless Data Exports, and personalising a systems to meet industry, and organisation specific needs..
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibility. meet team goals.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
AXcelerate
01.2024 - Current
- Customized features within existing software platforms to better meet the unique needs of each client organization.
- Led regular status updates with stakeholders to report progress on software implementations, ensuring transparency and alignment across teams.
- Created detailed project plans outlining tasks, timelines, and resource requirements for successful implementation projects.
- Designed scalable solutions to accommodate future growth while maintaining current system functionality.
Level 1 Helpdesk Agent
AXcelerate
01.2023 - 01.2023
- Managed user accounts, granting necessary permissions while maintaining strict security protocols.
- Maintained detailed documentation of helpdesk interactions, enabling efficient issue tracking and resolution.
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Decreased system downtime by proactively identifying potential problems and applying preventive measures.
Implementation Specialist
Datanova
04.2022 - 12.2022
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Streamlined data migration tasks, ensuring secure and efficient transfer of critical information between systems.
Deli Customer Service Clerk
Coles Supermarkets
09.2017 - 07.2022
- Assisted in training new employees, sharing best practices for excellent customer service.
- Managed time efficiently during busy periods, multitasking effectively to meet customers'' needs without sacrificing quality or accuracy.
- Delivered exemplary customer service to guests, even during peak business periods.
Education
Bachelor of Business - Marketing
University of The Sunshine Coast
Sippy Downs11.2021
Skills
- Customer Relationship Management
- Software Knowledge
- Policy understanding
- Performance Tracking
- Account Management
- Onboarding of New Clients
Timeline
Onboarding Specialist
AXcelerate
01.2024 - Current
Level 1 Helpdesk Agent
AXcelerate
01.2023 - 01.2023
Implementation Specialist
Datanova
04.2022 - 12.2022
Deli Customer Service Clerk
Coles Supermarkets
09.2017 - 07.2022
Bachelor of Business - Marketing
University of The Sunshine Coast
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