Hang Pham (JOYCE)
CANBERRA,ACT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Service Team Member with extensive education field and restaurant experience. Flexes easily between different positions to meet demand.
Overview
9
9
years of professional experience
Work History
Front of House Staff Member
Roll'd Vietnamese
02.2023 - Current
- Cashier and upselling.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Front of House Staff Member
SSP Melbourne Airport
05.2022 - 12.2022
- Cashier.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Senior Education Consultant
Geniebook Vietnam
02.2021 - 12.2022
- Consulting, giving advice, and selling English, Math, and Science courses (by phone, zoom).
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contracts with customers.
- Ensure the individual's target.
- Training and supporting new staff.
Vietnamese Manager
Clark Institute Of The Philippines Foundation, INC
02.2020 - 12.2020
- Responsible for the revenue of the Vietnam Market.
- Collaborate and support with Vietnamese Agencies.
- Management of Vietnamese Students.
- Create a marketing plan.
- Managing and updating Facebook & Blog.
Sales Manager
ALT International Education And Training Joint Stock
02.2018 - 12.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing the success and credibility of products.
EDUCATION CONSULTANT SUPERVISOR
Yaffle Joint Stock Company
06.2015 - 12.2017
- Met with students to conduct individual assessments to determine academic and mental health needs.
- Consulting, giving advice, and selling English courses (by phone, face-to-face, mail).
- Ensure the personal target and team target assigned by the team leader. Supporting and sharing new ideas to increase the quality of enrollment and customer service.
Education
BBA - Business Administration
UNIVERSITY OF INDUSTRY HCMC
Vietnam12.2014
Skills
Decision-Making
Problem-Solving
Business development and planning
Training and mentoring
Time Management
Customer Service Management
Teamwork and Collaboration
Upselling
Meeting Sales Goals
Timeline
Front of House Staff Member
Roll'd Vietnamese
02.2023 - Current
Front of House Staff Member
SSP Melbourne Airport
05.2022 - 12.2022
Senior Education Consultant
Geniebook Vietnam
02.2021 - 12.2022
Vietnamese Manager
Clark Institute Of The Philippines Foundation, INC
02.2020 - 12.2020
Sales Manager
ALT International Education And Training Joint Stock
02.2018 - 12.2019
EDUCATION CONSULTANT SUPERVISOR
Yaffle Joint Stock Company
06.2015 - 12.2017
BBA - Business Administration
UNIVERSITY OF INDUSTRY HCMC
Similar Profiles
Komal AujlaKomal Aujla
Office Administrator & Store Assistant Manager at Roll'd Vietnamese Restaurant & Burger PlayaOffice Administrator & Store Assistant Manager at Roll'd Vietnamese Restaurant & Burger Playa
Manisha NegiManisha Negi
Cook Shift Leader at Roll'd vietnamese restaurantCook Shift Leader at Roll'd vietnamese restaurant
Long DoanLong Doan
Team Leader at Roll'd VietnameseTeam Leader at Roll'd Vietnamese
Bo (Betty) PangBo (Betty) Pang
Store Manager at Roll'd VietnameseStore Manager at Roll'd Vietnamese
Thomas RobinsonThomas Robinson
Hall Staff Member at HEROSUSHIHall Staff Member at HEROSUSHI