Hang Thi Nguyen (Lisa)
Edensor Park,NSW
Summary
A dedicated and detail-oriented nursing student completing a Diploma of Nursing at TAFE NSW, Meadowbank. Eager to apply my clinical training and strong foundation in patient care within a hospital setting. Experienced in providing hands-on support to diverse patient populations through multiple placements, demonstrating competence in administering treatments, assisting with patient mobility, and collaborating with multidisciplinary teams. I bring strong communication skills, a detail-oriented approach, and a commitment to providing empathetic care. With six years of experience in the hospitality industry, I have honed my ability to deliver exceptional customer service, handle high-pressure situations, and effectively manage patient interactions in a compassionate manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar/Gaming Attendant
Cooks Hill Hotel
Cabramatta West, NSW
06.2024 - Current
- Engaged with patrons to enhance overall venue experience.
- Assisted customers with gaming machines and provided detailed product information.
- Collaborated with team members to resolve machine issues efficiently.
- Prepared beverages, including mixed drinks, beer, and wine, according to standard recipes.
- Trained new staff on bar operations procedures alongside management.
- Restocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, and glassware as required.
Clinical Placement Student Nurse
Westmead Private Hospital Ramsay
Westmead, NSW
05.2025 - 05.2025
- Collaborated with healthcare teams to develop patient care plans.
- Administered medications under supervision, ensuring safety protocols were followed.
- Performed assessments, such as vital signs, height and weight measurements and other physical assessments.
- Collaborated with nurses, physicians and other members of the healthcare team to coordinate patient care services.
- Assisted with wound care management, including dressing changes and monitoring for signs of infection.
Clinical Placement Student Nurse
Ramsay Clinic Wentworthville
Wentworthville, NSW
05.2025 - 05.2025
- Conducted mental health and substance use assessments and evaluations to inform treatment plans.
- Monitored patients' vital signs, symptoms, and withdrawal phases throughout treatment.
- Administered prescribed medications under supervision, prioritizing patient safety.
- Engaged in therapeutic communication to provide empathetic support and active listening.
- Facilitated group therapy sessions, psychoeducation, and recovery-oriented activities.
- Participated in crisis intervention and de-escalation efforts to maintain patient safety.
- Educated patients on mental health, addiction issues, and effective recovery strategies.
- Collaborated with multidisciplinary teams for comprehensive patient care and discharge planning.
Clinical Placement Student Nurse
Northshore Private Hospital Ramsay
St Leonards, NSW
09.2024 - 09.2024
- Assisted nursing staff in daily patient care activities and procedures.
- Monitored patient vital signs and reported changes to registered nurses.
- Supported patients with mobility and personal hygiene needs throughout the day.
- Responded to patient needs and special requests.
Gaming Manager/Assistant Manager
Prospect Hotel
Prospect, NSW
05.2023 - 10.2023
- Oversaw daily operations of gaming floor and staff scheduling for optimal performance.
- Coordinated training programs for new gaming staff to enhance service quality.
- Analyzed player feedback to refine service offerings and gaming options.
- Facilitated team meetings to strategize improvements in operations.
- Cultivated a positive team environment through effective communication.
- Demonstrated strong leadership in resolving conflicts with patrons and employees.
- Managed guest bookings for hotel stays to ensure a seamless experience.
- Ensured venue operated efficiently and met all operational standards.
Gaming Manager/Assistant Manager/Bar/Bar/Gaming Attendant
Cabramatta Hotel
Cabramatta, NSW
04.2018 - 05.2023
- Addressed complaints while fostering client relationships through compliant customer service delivery.
- Oversaw gaming floor operations, ensuring adherence to regulations and providing customer assistance.
- Managed a team of gaming attendants, conducting training and performance evaluations to uphold service standards.
- Monitored stock levels for Gaming Lounge, executing orders and balancing tills through daily reporting.
- Implemented promotional activities to attract new customers and enhance existing patron experience.
- Handled staff leave approvals and roster management for operational efficiency.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Restocked gaming supplies regularly to ensure availability for customers.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Served beverages promptly and efficiently to customers at high-volume events.
Cashier
Happy Cup
Cabramatta, NSW
01.2015 - 01.2018
Education
Diploma of Nursing - Nursing
TAFE NSW
Meadowbank, NSW10-2025
High School Diploma -
Canley Vale High School
Canley Vale, NSW11-2017
Skills
- Team collaboration
- Customer service
- Staff training
- Time management
- Self-reflection
- Conflict resolution
- Employee scheduling
- Team management
- Interpersonal skills
- Relationship building
- Adaptability
Certification
- Responsible Service of Alcohol Certificate (RSA).
- Responsible Conduct of Gaming Certificate (RCG).
Languages
Vietnamese
Full Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Clinical Placement Student Nurse
Westmead Private Hospital Ramsay
05.2025 - 05.2025
Clinical Placement Student Nurse
Ramsay Clinic Wentworthville
05.2025 - 05.2025
Clinical Placement Student Nurse
Northshore Private Hospital Ramsay
09.2024 - 09.2024
Bar/Gaming Attendant
Cooks Hill Hotel
06.2024 - Current
Gaming Manager/Assistant Manager
Prospect Hotel
05.2023 - 10.2023
Gaming Manager/Assistant Manager/Bar/Bar/Gaming Attendant
Cabramatta Hotel
04.2018 - 05.2023
Cashier
Happy Cup
01.2015 - 01.2018
Diploma of Nursing - Nursing
TAFE NSW
High School Diploma -
Canley Vale High School
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