Summary
Work History
Education
Skills
Languages
Timeline
Generic

HANJING(ANNA) MA

Coombs

Summary

I am an enthusiastic, outgoing individual who has gained some customer service experience in a fast-paced milk tea shop environment. As a good team player, I can communicate and collaborate in a group setting. In addition, I can work independently and demonstrate efficiency in completing tasks and achieving goals. I am eager to contribute to a dynamic team and make a positive impact in a customer-focused position.

Work History

Tea maker & Customer Service

Super Emoji
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Making and mixing a variety of drinks and ensuring they are of the right flavour and quality
  • Operate the cashiering system, accepting payments from customers and giving change, ensuring accurate and smooth transactions
  • Provide friendly and professional customer service, answering customer questions, recommending products, and ensuring customer satisfaction

Customer Service Representative

Stationery Haul
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Masters - Business Information Systems

Australian National University
01.2023

Skills

  • Time management skills
  • Multitasking
  • Problem-solving
  • Flexible and adaptable
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Customer service

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Tea maker & Customer Service

Super Emoji

Customer Service Representative

Stationery Haul

Masters - Business Information Systems

Australian National University
HANJING(ANNA) MA