Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
HOANG THI HANG - Hanna

HOANG THI HANG - Hanna

Renown Park,Adelaide

Summary

My aim is to learn and gain experience in a progressive organization. I believe my sincerity and hardworking combined with my past experiences should stand me in good stead. Able to work successfully as a team member and as an individual contributor. Bilingual in Vietnamese and English.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Beppu Menkan Japanese Restaurant
05.2021 - 07.2023
  • Assisted customers with questions, refunds, exchanges, and several other specialty services offered at the customer service desk.
  • Manage and update of restaurant’s content on the social website
  • Provide feedback and partner with the store management team to deliver solutions.
  • Acknowledging and resolving customer complaints. Perform guest service desk functions as needed.
  • Experience with POS systems as well as computerized inventory systems.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Sale Consultant cum Customer Service

Love Story Wedding Boutique
10.2019 - 04.2021
  • Provide efficient product demonstration to attract more clients, ensure achievement of all sales objectives and, optimal level of customer services, and provide assistance to all customers.
  • Assist all customers to select appropriate products and provide assistance on various new fashion and trends for brides.
  • Develop and maintain professional relationships with vendors and sales associates and maintain product knowledge for all bridal events and shows.
  • Monitor all promotional events for the store and assist all guests with bridal registry services and resolve all issues.

Recreation Admin

ONE15 Marina Sentosa
02.2019 - 08.2019
  • Daily administration and inspection of the Sports and Recreation areas and equipment of the Club to ensure that the various activities are carried out in the best traditions of the Club and that equipment and facilities are well maintained.
  • Create full recreation calendar of events - kids programming (martial arts/dance), adults (swimming, Pilates classes, etc).
  • Plan, manage and control the department’s annual budget.
  • Responsible for the ordering, stocking, recording, and sale of all sport goods.
  • Deal with members’ inquiries, feedback, and complaints.
  • Monthly financial, department report.

Education

Bachelor of Business International HotelManagement -

Le Cordon Bleu
Adelaide, SA
07.2025

Advanced Diploma in Hospitality Management -

SHRM College
Singapore
2019

High School Diploma -

SHRM College
Singapore
2017

Skills

  • Guest Services
  • Resolving Complaints
  • POS Systems
  • Teamwork and Collaboration
  • Organization

Certification

  • Provide responsible service of alcohol -2023
  • SJCC Hotchef Singapore - 2018

Second Runner-Up in the SJCC HOTCHEF Team Challenge Best Table Display Award in the SJCC HOTCHEF Team Challenge

  • WSQ Singapore - 2017

Statement of Attainment for Successful Attainment of The Following Industry Approve Competencies Prepared and Served Coffee and Tea

Languages

Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working

Timeline

Restaurant Manager

Beppu Menkan Japanese Restaurant
05.2021 - 07.2023

Sale Consultant cum Customer Service

Love Story Wedding Boutique
10.2019 - 04.2021

Recreation Admin

ONE15 Marina Sentosa
02.2019 - 08.2019

Bachelor of Business International HotelManagement -

Le Cordon Bleu

Advanced Diploma in Hospitality Management -

SHRM College

High School Diploma -

SHRM College

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HOANG THI HANG - Hanna