Hanaa Moudir
Cranbourne,VIC
Summary
Detail-oriented with demonstrated excellence in reception and administration. Excel at providing proactive customer service to all individuals. Utilise effective communication and interpersonal skills to build trusting relationships.
Certifications in specimen collection, laboratory procedures and providing individual care. Skilled in ensuring accurate sample handling, maintaining strict hygiene standards, and adhering to safety protocols. Known for effective team collaboration, adaptability to changing requirements, and consistently achieving reliable results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
KM Health Services
03.2022 - Current
- Assist with daily living activities, such as bathing, dressing, and meal preparation
- Assist with transportation and accompanying clients to appointments or social activities
- Administer medication and monitor health conditions
- Provide emotional support and companionship to clients
- Communicate with clients and their families to develop care plans and ensure their needs are being met
- Assist in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Develop strong interpersonal relationships with clients, earning trust and respect through consistent empathy and understanding.
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Reception
Hanoya’s Hair Salon
03.2018 - 12.2020
- Product and services knowledge
- General Office Duties such as answering phones and customer enquires
- Monitored and procured needed supplies for the salon and reception
- Established a serene and welcoming reception area, making a positive first impression on clients.
- Establish a welcoming atmosphere by maintaining professional reception areas and addressing visitor inquiries promptly.
- Maintain an organized workspace for increased productivity by keeping the reception area clean and well-stocked.
Pick Packer
Amazon
05.2021 - 01.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfilment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Education
Certificate IV - Pathology Collection
All Health Training
12-2024
Associate Degree - Health Science
RMIT University
01.2023
Certificate IV - Laboratory Techniques
Swinburn University
01.2020
Certificate III - Individual Support ( Disability )
Institute of Tertiary And Higher Education
07-2025
Skills
- Documentation And Reporting
- Client Confidentiality
- Front Desk Reception Abilities
- Punctual
- Strong communication skills
- Bilingual communication
References
Provided upon request
Licenses
- Driver's License
- Current Police Check
- Working with Children's Check
- Assist Clients with Medication Certificate
- Administration of Emergency Epilepsy Medication
- COVID-19 Infection Control Certificate
- HLTAID009 – Provide cardiopulmonary resuscitation
- HLTAID011 – Provide First Aid
- HLTPAT005 Collect specimens for Drug and Alcohol abuse
Timeline
Disability Support Worker
KM Health Services
03.2022 - Current
Pick Packer
Amazon
05.2021 - 01.2022
Reception
Hanoya’s Hair Salon
03.2018 - 12.2020
Certificate IV - Pathology Collection
All Health Training
Associate Degree - Health Science
RMIT University
Certificate IV - Laboratory Techniques
Swinburn University
Certificate III - Individual Support ( Disability )
Institute of Tertiary And Higher Education
Similar Profiles
Beacky KaloBeacky Kalo
CLIENTS SERVICES MANAGER at KM Health ServicesCLIENTS SERVICES MANAGER at KM Health Services
Kc AtkissonKc Atkisson
HVAC Technician at Km Facility ServicesHVAC Technician at Km Facility Services
Chris ZellerChris Zeller
Electrical Foreman at KM Electrical ServicesElectrical Foreman at KM Electrical Services