Summary
Overview
Work History
Education
Skills
Referencesavailable
Certification
Additional Information
Timeline
Generic

Mohamed Sherif

QLD

Summary

Mental Health Support Worker and Youth Mentor with comprehensive skill, experience and expertise within the Mental Health sector. Highly motivated professional who demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Dedicated and caring employee prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Supported Care
01.2022 - Current
  • Drove clients safely to social activities and appointments
  • Designed individualized plans detailing daily activities and needs for patients
  • Adhered to company requirements for patient interactions and care standards
  • Maintained safety with tidy, clean, and hazard-free home environments
  • Kept accurate records for client files and handled related paperwork
  • Kept detailed daily logs with care actions, patient behaviors, and incidents
  • Prepared nutritious meals to meet individual dietary needs for clients
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth
  • Facilitated family meetings to discuss patient care plans

Warehouse Worker

APC Storage Solutions
02.2022 - 09.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Youth Mentor

MDA
03.2019 - 02.2022
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
  • Counseled students regarding educational issues such as truancy, study habits and career planning
  • Introduced students to positive and creative outlets such as drawing and poetry
  • Created workshops for youth to improve communication skills, teamwork and cooperation
  • Helped clients navigate social services systems and access needed resources
  • Took active role in the patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
  • Led group discussions and activities to meet different community needs

Customer Service

Woolworths
07.2021 - 01.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Education

Bachelor of Psychology - Psychology

Griffith University
Gold Coast, QLD
03.2024

Diploma of Mental Health - Mental Health Services

TAFE Queensland
South Bank, QLD
06.2023

Skills

  • Communication skills
  • Reliable, energetic, focused, and enthusiastic
  • Team working skills and time management
  • Ability to de-escalate
  • Implementing recovery-oriented practices
  • Adapting to WHS procedures
  • Customer Service Management
  • Culture Development
  • Team Leadership
  • Scheduling
  • Staff Management
  • Performance Appraisals
  • Documentation and reporting
  • Employee Supervision
  • Daily living assistance
  • Documentation And Reporting
  • Emotional Support
  • Transportation Assistance
  • Creative Thinking
  • Behavior Support Plans

Referencesavailable

True

Certification

First Aid and CPR Certificate

Blue Card

NDIS Screening Card

Drivers License

Police Screening Check

Additional Information

Reference provided upon request

Timeline

Warehouse Worker

APC Storage Solutions
02.2022 - 09.2022

Disability Support Worker

Supported Care
01.2022 - Current

Customer Service

Woolworths
07.2021 - 01.2022

Youth Mentor

MDA
03.2019 - 02.2022

Bachelor of Psychology - Psychology

Griffith University

Diploma of Mental Health - Mental Health Services

TAFE Queensland

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Mohamed Sherif