Hannah Alicia Sonya Danziger
Creswick North,VIC
Summary
Experienced retail professional with a strong focus on delivering exceptional customer service and driving sales. Proven expertise in inventory management, customer engagement, and merchandising. Adept at collaborating with teams and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills. Background in animal care and habitat management, utilizing specialized knowledge in animal behavior and welfare to ensure thriving environments. Demonstrates a track record of effective teamwork and adaptability in diverse settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ghanda Clothing
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Volunteer
Sovereign Hill
05.2018 - Current
- The role of a volunteer consists of customer service and etiquette, communication skills with fellow co-workers and visitors of all ages and directing visitors whilst in character and costume
- I have the ability to act and be responsible in any environment or situation
- Due to my experience and hard work I have achieved the ability to obtain my five-year certificate with Sovereign Hill
- Working with tourists in costume requires me to work professionally and responsibly in different environments
- My passion for learning gives me an enthusiastic and educational personality when educating tourist to engage them
- Front of house - meet and greet, Crowed control
- Winter Wonder lights- Tour guide, customer assistance
- Help organise and plan the Visitors stay at Sovereign Hill
- Educate visitors on history and activate an exhibit
- Achievements: 5-year participation Certificate
- Independently work at Front of House
- Expand my knowledge to activate exhibits
- Help conduct school tours
Participant and Instructor
The Red Gate Christian Ministries
10.2016 - Current
- A participant and instructor in Western Horsemanship, care and showing of horses
- This position consists of instructing children in horse care and riding from beginner to show level
- While also providing care towards the horses at the organisation
- Handling, managing and care of horse and children
- Grooming, feeding, medicating, rugging, cleaning, mowing/harrowing, riding and instructing etc
- Communicating with customers and co-workers of all ages
- Achievements: Marshal, Steward and strapper at VPHA and WQHA
- Private instructor in animal behaviour
- I have showed at VPHA (Victorian Paint Horse Association) and WQHA (West Gippsland Quarter Horse Association)
Student Placement
GreenCross Vets
01.2024 - 06.2024
- Company Overview: Ballarat
- For my university degree, I am undertaking a semester of student placement as a veterinary nurse at GreenCross vets in Ballarat
- This job requires quick thinking, with providing excellent knowledge for different animals in our care
- While working at GreenCross vets, I have gained a vast knowledge in customer service whilst working in reception, providing help and empathy towards clients and their pets with great maturity
- Team work is a large aspect in this field when working on different cases to maximise the best care for our clients
- Reception work, paper work, answering the phone, booking appointments, uploading documents and sending scripts, contacting clients and manufactures
- Updating stock/ medications/ prescriptions
- Vet nursing care, aftercare for pets after surgeries, taking catheters out, bandaging, monitoring
- Administering vaccinations, scrubbing in during surgeries, charting vitals during surgery
- Cleaning and maintenance of surgical equipment
- Basic care of animals, feeding, cleaning and monitoring
- Ballarat
Level 1 Stable Hand
Alexander Racing
01.2020 - 05.2024
- A team member at Alexander Racing, involving in the care and management of race horses, including the use of pastes and medications, dressings and assisting in vet care with vets and foremen
- Providing responsibility, team work, problem solving and working under pressure
- Managing, handling and caring of horses
- The ability to work with difficult horses such as colts and stallions
- Mucking out boxes, cleaning, feeding and making feeds with supplements and pastes
- Medicating, dressing, temperature taking and aiding vet attendees
- Achievements: Level 1 Stable Hand licence
- RGR30218- Certificate III in Racing (Stablehand)
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
Education
Bachelor of Veterinary & Wildlife Science - Life Sciences
Federation University
Ballarat, VIC07-2024
Year 12 completion -
Mount Clear College
Ballarat, VIC12-2020
Skills
- Customer service and customer etiquette
- Time management
- Professionalism
- Problem solving
- Following instructions
- Teamwork and collaboration
- Reliability and punctuality
- Flexible schedule
- Store opening and closing
- Money handling
- POS system operations
Certification
- Australian Drivers licence, P2
- Working with Children’s Check, Volunteer, 01/13/26, 2096268A-01
- Level 1 Stable Hand licence.
- RGR30218- Certificate III in Racing (Stablehand).
References
- Eggie Nicoud, Foreman at 'Alexander Racing', 0458 146 067
- Stephen Barber, Sovereign Hill Volunteer President, 0427 961 971, kelpdog@hotmail.com
- Janelle Thomas, Owner of 'The Red Gate Christian Ministries', 0425 803 089, stillinthesaddle@gmail.com
Hobbies and Interests
- Horsemanship and showing
- Animal Care and management
- Animal Husbandry and care
- History and Literature
- Reading
- Creative Writing
Personal Information
Date of Birth: 06/04/02
Languages
German
Native or Bilingual
Interests
- Horseback Riding
- Reading
- Drawing and Painting
- Animal Care
Timeline
Retail Sales Associate
Ghanda Clothing
05.2024 - Current
Student Placement
GreenCross Vets
01.2024 - 06.2024
Level 1 Stable Hand
Alexander Racing
01.2020 - 05.2024
Volunteer
Sovereign Hill
05.2018 - Current
Participant and Instructor
The Red Gate Christian Ministries
10.2016 - Current
- Australian Drivers licence, P2
- Working with Children’s Check, Volunteer, 01/13/26, 2096268A-01
- Level 1 Stable Hand licence.
- RGR30218- Certificate III in Racing (Stablehand).
Bachelor of Veterinary & Wildlife Science - Life Sciences
Federation University
Year 12 completion -
Mount Clear College
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