Hannah Cogan
Beaconsfield,VIC
Summary
Bright and bubbly personality who is hard working, committed, fast learner working though a range of different industry's (Fast Food, Retail and Childcare). Three years of experience as a Team Leader at Hungry Jacks Narre warren as well assisting Fountain gate food court and Mentone. Over one year of experience working in retail at Best and Less as a Sales Assistant. As well as completing a Certificate III in Early childhood education and care Traineeship though chisholm working at Johnson and Friends Childcare & Kindergarten for just over 2 years.
Overview
4
4
years of professional experience
Work History
Early Childhood Educator Assistant
Johnson and Friends Childcare & Kindergarten
08.2022 - 10.2024
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Facilitated program planning, incorporating individual learning plans to cater to each child's needs.
Retail Sales Assistant
Best and Less
11.2021 - 02.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, and EFTPOS transactions.
- Picked and packed click and collect packages
Team Leader
Hungry Jacks
10.2020 - 10.2023
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Fully trained both front of house and back of house.
- Assisted other Hungry Jacks stores (Fountain Gate Food Court and Mentone).
Education
Certificate III - Early Childhood Education And Care
Chisholm Institute
Melbourne, VIC01-2024
Skills
- Problem resolution
- Cash handling proficiency
- Customer service
- Team motivation
- Organization and planning
- Point-of-sale system
- Proven leader
- Time management
- Attention to detail
- Teamwork and collaboration
- Verbal and written communication
- Team player
- Punctual and dependable
Timeline
Early Childhood Educator Assistant
Johnson and Friends Childcare & Kindergarten
08.2022 - 10.2024
Retail Sales Assistant
Best and Less
11.2021 - 02.2024
Team Leader
Hungry Jacks
10.2020 - 10.2023
Certificate III - Early Childhood Education And Care
Chisholm Institute
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