Hannah Ewer
Byron Bay,NSW
Summary
With a background in hospitality and front-of-house roles across Greece, the UK, and Australia, I bring a strong customer-focused approach, excellent organisation skills, and a calm, friendly presence at the front desk.
I’m passionate about creating a great first impression, love working in vibrant spaces, and thrive in roles where I can stay organised and personable under pressure. I believe my experience and attitude would make me a great fit for the Shred team.
Overview
4
4
years of professional experience
Work History
Receptionist
Caledonian Hotel
09.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Administrative Assistant
Boots Opticians
11.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Receptionist and Housekeeper
Lemon Tree Hostel
06.2022 - 08.2022
- I welcomed guests from all over the world, handled bookings, and ensured smooth day-to-day operations.
- Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
- Organized hostel events for guests entertainment, fostering a sense of community among travellers.
- Established effective communication channels between team members to facilitate smooth shift transitions and continuity of service quality across shifts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Ski Instructor
EA Ski
10.2020 - 03.2021
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Collaborated with fellow instructors to share best practices, refine teaching methods, and maintain consistency across the team.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Maintained accurate records of student progress, attendance, and payments to ensure smooth administrative operations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Biology
Newcastle University
Newcastle, United Kingdom 07-2024
Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Multi-line telephone operation
- Documentation and reporting
- Organization skills
- Excellent teamwork
Languages
English
Native or Bilingual
British Sign Language
Elementary
Timeline
Administrative Assistant
Boots Opticians
11.2024 - 02.2025
Receptionist
Caledonian Hotel
09.2023 - 07.2024
Receptionist and Housekeeper
Lemon Tree Hostel
06.2022 - 08.2022
Ski Instructor
EA Ski
10.2020 - 03.2021
Bachelor of Science - Biology
Newcastle University
Similar Profiles
Pukar RautPukar Raut
Chef at Caledonian HotelChef at Caledonian Hotel
Ashleigh McTaggartAshleigh McTaggart
Waitress at Imperial HotelWaitress at Imperial Hotel
Philip CrookPhilip Crook
Food and Beverage Assistant at The Caledonian Claymore Hotel Ltd New SouthlandsFood and Beverage Assistant at The Caledonian Claymore Hotel Ltd New Southlands