Hannah Goodfellow
Tannum Sands ,QLD
Summary
I am a highly motivated individual and diligent in all aspects of my career. I thoroughly enjoy working in a team environment, as well as having the ability to work on my own. I am a creative and intuitive individual who is constantly looking for ways to better myself and grow both professionally and personally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
Discovery Holiday Parks
Tannum Sands, QLD
11.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Receptionist Administrator
Discovery Holiday Parks
Tannum Sands, QLD
06.2023 - Current
- Answered a high volume of incoming calls, in a courteous manner.
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions effectively, escalating to management when necessary.
- Scheduled and confirmed bookings and managemefcalendars.
- Handled cash transactions and maintaining records of expenses.
- Prepare and submit financial reports, such as daily cash summaries and monthly reports.
- Proficient in using office equipment such as computer software ( eg Microsoft Office).
Retail Sales Associate
Surf Dive And Ski
Tannum Sands, QLD Gladstone, QLD
06.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally and resolving customer issues.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilised upselling techniques to promote additional products and increase sales.
Florist
Shique Floral Design
Shellharbour
06.2022 - 12.2022
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilised floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Nurtured flowers to maintain quality and promote longevity.
Florist
Warilla Florist
Warilla, NSW
04.2022 - 07.2022
- Designed eye catching window displays showcasing the latest trends in floristry, driving foot traffic into the store.
- Assisted clients in choosing appropriate flowers based on symbolic meanings or color preferences aligning with their vision or theme of the occasion.
- Optimised floral storage conditions to extend the lifespan of flowers, reducing spoilage and boosting overall profitability.
- Established trust with customers through personalised conversations, offering honest and transparent communication.
- Manage Floral shop operations, including opening and closing procedures.
Florist
Blooms Of Bowral
Bowral, NSW
01.2019 - 04.2022
- Prepared new flower and greenery shipments for arrangement by processing, including trimming and stripping of flowers.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Managed store operations, including opening and closing, which includes cash register duties.
- Assisting in loading and unloading flowers from delivery vehicle in a safe and diligent manner.
- Working on a flexible roster, which includes work outside of regular hours and travelling to and from clients.
- Demonstrated artistic creativity and expertise in floral design techniques.
- Contributed to the development of junior florists by providing guidance and hands on training.
Education
Certificate II , Certificate III - Floristry
Tafe New South Wales
Granville, NSW02.2021
Rosa -
Bowral High School
Bowral, NSWSkills
- Ability to organise and safely carry out work related tasks with care and diligence
- Strong interpersonal and communication skills with potential clients, customers, the general public and colleagues
- Excellent customer service skills and able to handle high stress situations in an orderly and coherent manner
- Able to work well in a team environment, always actively listening, asking relevant questions and understanding what has been said to me
- I am a resilient and self-motivated individual, who aims to strive for the best possible outcome in all professional and personal pursuits
- Able to make executive decisions when it is required of me
- I love learning new things, on a day-to-day basis, vastly expanding my knowledge and growing intellectually
- Always have a positive attitude toward any new tasks presented to me, approaching these tasks with optimism and complete confidence in my ability and skills
- I am a very reliable person, in regards to working overtime, flexible hours, or travelling for work
- I am reliable and consistent in regards to performing tasks and completing what is needed of me
- I am a very adaptable individual, who can carry out tasks, which may seem unfamiliar, but I will quickly adapt to the change of environment and learn
Certification
2024 St John First Aid and CPR Certificate
2023 Blue card - Working with children
Timeline
Housekeeper
Discovery Holiday Parks
11.2023 - Current
Receptionist Administrator
Discovery Holiday Parks
06.2023 - Current
Retail Sales Associate
Surf Dive And Ski
06.2023 - 10.2023
Florist
Shique Floral Design
06.2022 - 12.2022
Florist
Warilla Florist
04.2022 - 07.2022
Florist
Blooms Of Bowral
01.2019 - 04.2022
Certificate II , Certificate III - Floristry
Tafe New South Wales
Rosa -
Bowral High School