Hannah Kelly
Nabiac,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Currently completing my Certificate IV in Business Administration.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Nabiac Real Estate
Nabiac
07.2024 - Current
- Managed tenant relations and ensured satisfaction through effective communication.
- Handled leasing processes, including tenant screening and lease agreement preparation.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Oversaw property maintenance and coordinated repairs with vendors and contractors.
- Conducted regular property inspections to ensure compliance with regulations and standards.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant disputes by mediating conflicts and providing solutions promptly.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
Payroll Administrator
Pro Pipelines Pty Ltd
01.2021 - Current
- Uploaded time records into Xero and made adjustments to create accurate database for payroll processing functions.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Managed employee records in database, ensuring accuracy and timely updates.
- Ensured accurate tracking of employee leave to maintain up-to-date records.
- Ensured confidentiality of employee records and payroll information to protect sensitive data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Park Manager
Great Lakes Riverside Living
07.2017 - 12.2020
- Managed financial reporting for park, delivering accurate records of revenues, expenses, and performance metrics to stakeholders.
- Developed standard operating procedures with team members, ensuring consistent service levels across all aspects of park management.
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Improved park safety by conducting regular inspections and addressing potential hazards promptly.
- Built strong relationships with customers, enhancing loyalty and encouraging repeat business.
- Proven ability to learn quickly and adapt to new situations.
Office Assistant
Riverside Holiday Park
11.2007 - 07.2017
- Enhanced communication skills through regular interactions with colleagues and clients.
- Applied creativity and resourcefulness to develop innovative solutions that improved processes.
- Displayed respect and friendliness in all interactions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated effectively in a team setting, offering support and guidance to ensure project success.
Legal Secretary
Baker And Borthwick
01.2006 - 08.2007
- Coordinated delivery of legal correspondence to clients, witnesses, and court officials, ensuring timely communication.
- Reduced errors in legal documents through implementation of thorough proofreading processes, enhancing accuracy.
- Edited legal correspondence for grammar and spelling, contributing to professionalism and clarity.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Developed and maintained filing and retrieval systems.
- Prepared and processed invoices for billing.
- Screened telephone calls and forwarded to appropriate departments.
- Received and placed telephone calls to clients and prospective clients.
Sales Assistant
Bakers Delight
01.2005 - 01.2006
- Boosted store revenue through upselling and cross-selling techniques.
- Identified and recommended optimal products based on customer needs and desires, improving customer satisfaction.
- Collaborated with sales and marketing teams to ensure accurate product representation, enhancing customer understanding.
- Opened, shelved, and merchandised new products in organized displays that enhanced visual appeal and supported sales promotions.
- Managed efficient cash register operations.
Waitress
Lakeside Cafe
06.2003 - 01.2005
Education
Volunteer Working With Children Check
WWC2018774V 06.2026 - 02.2030
Certificate IV - Business Administration
TAFE
OnlineCertificate II - Hospitality
TAFE
Tuncurry, NSWCertificate II - Business Administration
TAFE
Tuncurry, NSWNSW Drivers License
Skills
- Xero Financial software
- Bookkeeping skills
- Attention to Detail
- Time management
- Organised
- Customer service
- Excellent Communication
- Effective communication
- Friendly, Positive Attitude
Referees
Mr Eddie Baker & Mrs Cath Baker
Owners of Great Lakes Riverside Living
0475207500
Mrs Diane Scott
Owner of Riverside Caravan Park
0448777123
Glenn Russell
Nabiac Real Estate
0493 087 932
Michelle Gray
Nabiac Real Estate
0409 077 718
Timeline
Volunteer Working With Children Check
06.2026 - 02.2030
Property Manager
Nabiac Real Estate
07.2024 - Current
Payroll Administrator
Pro Pipelines Pty Ltd
01.2021 - Current
Park Manager
Great Lakes Riverside Living
07.2017 - 12.2020
Office Assistant
Riverside Holiday Park
11.2007 - 07.2017
Legal Secretary
Baker And Borthwick
01.2006 - 08.2007
Sales Assistant
Bakers Delight
01.2005 - 01.2006
Waitress
Lakeside Cafe
06.2003 - 01.2005
Certificate IV - Business Administration
TAFE
Certificate II - Hospitality
TAFE
Certificate II - Business Administration
TAFE
NSW Drivers License