Hannah Napier
2 Kooluna Court Frankston,Australia
Summary
Resourceful Support Facilitator recognized for productivity and efficient task completion. Specialized in conflict resolution, active listening, and adaptive communication strategies. Excels in using empathy, patience, and critical thinking to facilitate positive outcomes in challenging situations. Committed to fostering supportive environments that enhance team performance and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Facilitator
ermha365
Melbourne, Vic
03.2024 - Current
- Facilitated group meetings, workshops and other activities related to client goals.
- Collaborated with external agencies to ensure effective delivery of services.
- Conducted assessments to identify needs and develop appropriate interventions for clients.
- Liaised with stakeholders involved in client service delivery.
- worked closely with DFFH
- engagement with VLA and the court system.
Support Worker
ermha365
Melbourne, vic
03.2022 - 03.2024
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
Builders Leading Hand
Pitard Group
11.2019 - 03.2022
- Inspected finished products for defects or discrepancies.
- Oversaw daily operations to ensure smooth workflow processes.
- Coordinated with suppliers to source materials required for production.
- Adhered to company policies, industry regulations and safety guidelines.
Senior Traffic Controller
COMMERCIAL/ZENITH WORKFORCE
09.2017 - 07.2018
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
Logistics Manager
PTS GLOBAL
Mildura , VIC
04.2017 - 07.2017
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Domestic (Ward Assistant)
Craigavon Area Hospital
05.2016 - 10.2016
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Care Assistant / Domestic / Kitchen Assistant
Donaghcloney Care Home
01.2013 - 02.2016
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Kept detailed records of patients' medical histories and care plans.
- Administered medications under the direction of a registered nurse.
Education
Diploma in Mental Health Nursing - Mental Health Nursing
Institute of Health And Nursing
Melbourne, VIC04-2025
Higher National Diploma - Creative Imaging
Southern Regional College
Lurgan01.2015
Diploma - Extended Art & Design
Southern Regional College
Lurgan01.2013
GCSE - English, Maths, LLW, Art & Design, Technology, Science
Craigavon Senior High
Lurgan01.2011
Skills
- Cross-functional coordination
- Meeting facilitation
- Patient Intake
- Regulatory Compliance
- Referral Coordination
- Suicide Prevention
- Emotional Support
- Time management abilities
- Multitasking Abilities
- Self Motivation
- Administration and management
- Counseling techniques
- Problem-Solving
- Positive Reinforcement
- Effective Communication
- HCR20 training completed
Certification
- full drivers license
- Australian citizen
- working with children check
- ongoing training within mental health
- OH&S completed certificate
References
References available upon request.
Timeline
Support Facilitator
ermha365
03.2024 - Current
Support Worker
ermha365
03.2022 - 03.2024
Builders Leading Hand
Pitard Group
11.2019 - 03.2022
Senior Traffic Controller
COMMERCIAL/ZENITH WORKFORCE
09.2017 - 07.2018
Logistics Manager
PTS GLOBAL
04.2017 - 07.2017
Domestic (Ward Assistant)
Craigavon Area Hospital
05.2016 - 10.2016
Care Assistant / Domestic / Kitchen Assistant
Donaghcloney Care Home
01.2013 - 02.2016
Diploma in Mental Health Nursing - Mental Health Nursing
Institute of Health And Nursing
Higher National Diploma - Creative Imaging
Southern Regional College
Diploma - Extended Art & Design
Southern Regional College
GCSE - English, Maths, LLW, Art & Design, Technology, Science
Craigavon Senior High
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