Hannah Pixton-Pollard
Summary
Dynamic professional with a proven track record at the Department of Family, Fairness and Housing, adept at developing strong relationships and demonstrating exceptional documentation skills. Adapted swiftly to varied environments, showing flexibility and a commitment to continual improvement. Skilled in collaboration and taking on extra responsibilities, I embody a blend of skills critical for advancing client-centred outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Practice Support Worker (CPP2)
Department of Family, Fairness and Housing
10.2023 - Current
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
- Developed strong and trusting rapport with clients and their families by consistently demonstrating respect and genuine understanding.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Documented client progress and activities in accordance with policies and procedures.
- Passionate about learning and committed to continual improvement.
Education Support Staff
Newbury Primary School
01.2022 - 01.2023
- Classroom Education Support
- Targeted Learning Initiative Tutor
- Learning Mentor
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Team Member
Woolworths
01.2018 - 01.2022
- Team Member.
- Shift Supervisor.
- Managed efficient cash register operations.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Education
Bachelor of Social Science - Behavioural Studies
Swinburne University of Technology
Melbourne, VICDiploma of Teacher Education Preparation - Education
Swinburne University
12.2021
Year 12 VCE -
Whittlesea Secondary College
Melbourne, VIC12.2020
Skills
- Developing strong, trusting relationships with clients and their families
- Involvement in additional work tasks eg school excursions, transporting children long distances and supporting changed contacts
- Collaboration with clients, families, practitioners and teams
- Ability to be flexible and adaptable within roles
- Willingness to take on extra responsibilities
- Demonstrating initiative
- Seeking feedback
- Documentation abilities
Hobbies and Interests
- Researching family history
- Spending time with family
- Travelling, both overseas and within Australia
- Enjoying time at home with family
Personal Qualities
- Willing to try new tasks
- Very good time management skills
- Completion of tasks to a high standard
References
Referees will be provided upon request.
Certification
- MARAM Adults Using Family Violence for Child Protection - Identification
- Workplace Psychological Health Essentials
- First Aid Certification - Life Saving Victoria
- Victorian Driver's License
- Working with Children Check
Timeline
Case Practice Support Worker (CPP2)
Department of Family, Fairness and Housing
10.2023 - Current
Education Support Staff
Newbury Primary School
01.2022 - 01.2023
Team Member
Woolworths
01.2018 - 01.2022
- MARAM Adults Using Family Violence for Child Protection - Identification
- Workplace Psychological Health Essentials
- First Aid Certification - Life Saving Victoria
- Victorian Driver's License
- Working with Children Check
Bachelor of Social Science - Behavioural Studies
Swinburne University of Technology
Diploma of Teacher Education Preparation - Education
Swinburne University
Year 12 VCE -
Whittlesea Secondary College
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