Hannah Prowting
Sydney ,NSW
Summary
Adept at enhancing office operations and customer satisfaction, I leveraged organizational and communication skills at CDC to streamline client interactions and improve efficiency. Skilled in data entry and client relations, I contributed to a positive work environment, achieving significant milestones in administrative support and customer service.
I am currently in Australia on a working holiday visa
Overview
6
6
years of professional experience
Work History
Casual Temp Receptionist
CDC
Sydney, NSW
05.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Mortgage Administrator
Clearly
Portsmouth, Uk
08.2022 - 04.2024
- Consistently met monthly sales targets by fostering strong rapport with clients and referral sources.
- Maintained strong relationships with clients, providing ongoing support throughout the mortgage process.
- Efficiently managed pipeline of loans from origination to closing, ensuring smooth transactions.
- Coordinated appraisal orders promptly, assisting in timely completion of property evaluations.
- Enhanced customer satisfaction with prompt communication and timely resolution of inquiries.
- Streamlined mortgage application processes by implementing efficient tracking and reporting systems.
- Ensured compliance with regulations, conducting thorough audits on loan documents.
- Contributed to business growth by actively participating in networking events and community outreach programs.
- Handled sensitive client information securely, adhering to strict data privacy policies.
Dental Nurse/ Receptionist
6 Dental
Petersfeild, Uk
09.2021 - 08.2022
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
Property Administrator
Evolve Partnership
Wickham, Uk
09.2018 - 09.2021
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Streamlined property management processes for increased efficiency and cost savings.
- Contributed to team success by sharing knowledge of advanced Photoshop techniques and best practices with colleagues for property photos
- Used Adobe Photoshop to create realistic textures for graphics and 3D animations for property photos and floor plans
Education
L3 Business Administration -
Portsmouth Uk
L3 Social Media Marketing -
Portsmouth, Uk
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Office Administration
- Administrative Support
- Multi-line telephone operation
- Document Management
Timeline
Casual Temp Receptionist
CDC
05.2024 - 07.2024
Mortgage Administrator
Clearly
08.2022 - 04.2024
Dental Nurse/ Receptionist
6 Dental
09.2021 - 08.2022
Property Administrator
Evolve Partnership
09.2018 - 09.2021
L3 Business Administration -
Portsmouth Uk
L3 Social Media Marketing -
Portsmouth, Uk