Hannah Robinson

The Senior Client Service Representative works together with the other SCSR staff members in Client Information Team. This role involves but is not limited to the following:

• Working in a trauma informed way to ensure that the needs of the client are holistically addressed
• Assisting in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations, with assistance as needed
• Providing first contact information and referrals, and processing applications for victim's support, with assistance as needed
• Working collaboratively across Victims Services to ensuring the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures, and practices
• Achieving all key performance indicators and performance targets
• Being aware of and complying with all relevant legislations and regulatory framework.

The Client Service Advisor works closely with the

Client Information Team Leader & staff members of the Client Information Team to ensure quality and timely processing of Victims Support applications. This role involves but is not limited to the following:

• RSA (escalations)

• Vulnerable clients e.g. homeless, self-harm

• Weekly stats

• Restricted Access Applications

• Support in Teams chat

• Fraudulent applications (to review, follow up and confirm – to 7/8 for sign off)

• Allocations (manuals)

• UAT – prepare testing documents (test steps)

• Meeting minutes

• Induction training (new starters)

• Manager error tasks – reallocate for resolution

• Assist with creating/updating guides and training material

• Update CSMT SharePoint homepage stats

• Employed as a Casual Correctional Officer at the Silverwater Complex
• Worked at the Metropolitan Remand and Reception Centre on a Temporary Employment (TE) for the first year
• Worked at the Dawn De Loas Centre on another Temporary Employment (TE).

• Worked as a waitress
• Greeted and served customers, handled payment transactions, and performed cleaning duties within the restaurant.

• Worked as a Crew Member for the front counter
• Greeted and served customers, prepared drinks, handled payment transactions, and performed cleaning duties within the restaurant.

• Worked as a sandwich artist
• Duties included food preparation, cleaning, serving customers, helping in product maintenance, and general kitchen hand duties.

• Worked as a casual waitress
• Duties included greeting and seating guests, taking and completing orders, preparing beverages and desserts, and taking reservations.

• Worked as a sandwich artist
• Duties included food preparation, cleaning, serving customers, helping in product maintenance, and general kitchen hand duties.