Hannah Sefton
Mount Waverley
Summary
Assistant Manager with a strong background in leadership and team management, excelling in problem-solving and team motivation. Spearheaded initiatives that significantly enhanced guest satisfaction and staff development. Expert in workload management and money handling, achieving a notable increase in operational efficiency and profitability. Recognized for exceptional leadership and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Betty's Burgers
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the guest experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak trading hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Avila College
Mount Waverley, VICSkills
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Workload management
- Team building
Accomplishments
- Regional Full Time Supervisor (2023)
- National Full Time Supervisor (2023)
Timeline
Assistant Manager
Betty's Burgers
10.2021 - Current
High School Diploma -
Avila College
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