Hannah Sutton
Tura Beach,Australia
Summary
Experienced Manager/ Supervisor. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organization skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Duty Manager
Tura beach country club
Tura beach, NSW
10.2024 - Current
- Supervised daily operations of the club to ensure smooth service delivery.
- Managed staff schedules and assigned tasks for optimal workflow.
- Trained team members on service standards and operational procedures.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable a friendly and knowledgeable approach.
- Ensured compliance with health and safety regulations throughout the facility.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
Management
Eden Gateway Holiday Park
Eden, Australia
01.2024 - 08.2024
- Provided customer service support
- Answering phone
- Coordinated bookings for clients
- Office and computers
Customer service
Waterfront Cafe (merimbula)
Merimbula, Australia
05.2022 - 10.2023
- Provided customer service in a retail environment
- Oversaw team operations to ensure productivity
- Handled food items following safety protocols
- Answered phone calls promptly to assist clients
Front end supervisor
Woolworths
Parkes, Australia
03.2011 - 02.2021
- Facilitated positive customer experiences by addressing needs.
- Oversaw team collaboration and productivity on daily tasks.
- Operating front end checkouts
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored team members on customer service techniques.
- Coordinated staff schedules to optimize workflow and coverage.
- Resolved customer inquiries and complaints efficiently and professionally.
Education
Statement of Attainment - Hair And Beauty
TAFE NSW Forbes
Forbes, NSWYear 12 Certificate -
Parkes High School
Parkes, NSWSkills
- Training
- Cash handling
- Compliance management
- Customer Service
- Issue resolution
- Conflict resolution
- Attention to Detail
- Time Management
- Teamwork
- Team motivation
- Reliability
- Professional demeanor
- Communication effectiveness
- Active Listening
- Detail-oriented
- Team motivation
Timeline
Duty Manager
Tura beach country club
10.2024 - Current
Management
Eden Gateway Holiday Park
01.2024 - 08.2024
Customer service
Waterfront Cafe (merimbula)
05.2022 - 10.2023
Front end supervisor
Woolworths
03.2011 - 02.2021
Statement of Attainment - Hair And Beauty
TAFE NSW Forbes
Year 12 Certificate -
Parkes High School