Hannah Thackray
Perth,WA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Kmart
10.2020 - Current
- Cash management- daily collection and deposit of cash receipts for 11 registers
- Cashier operator
- Customer service- managing customer queries, issues and solving customer problems in person and telephone
- Managing customer order and deliveries
- Managing customer returns and proof of purchase
- Self-checkout coordinator
- Store presentation- ensuring allocated retail area is well maintained and presented
- Training new team members
Summer Host
MECCA
10.2024 - 01.2025
- Performed colour matching and provided expert recommendations tailored to customer preferences
- Delivered personalized customer experiences, ensuring satisfaction and loyalty
- Maintained in-depth knowledge of over 120 product brands and their offerings
- Managed inventory and ensured shelves were consistently stocked and organized
- Consistently achieved and surpassed performance goals, demonstrating strong results
Bar Attendant
HUGOS Club
03.2024 - 01.2025
- Ensured a safe and clean working environment in compliance with health and safety standards
- Executed opening and closing duties efficiently, ensuring smooth daily operations
- Promoted a safe environment by responsibly discontinuing service to intoxicated guests
- Managed inventory, ensuring accurate tracking and timely replenishment of supplies
- Maintained a strong knowledge of a wide range of drink recipes to meet customer preferences
- Thrived in a high-pressure, fast-paced environment, effectively serving over 300 guests per night
Responsible Service of Alcohol Certified
Snack NYE Festival
12.2023 - 01.2024
- Provided exceptional customer service in a dynamic, customer-facing role
- Ensured responsible alcohol service in compliance with legal and company standards
- Processed payments accurately and efficiently, ensuring a smooth transaction experience
- Prepared and served beverages with precision, meeting customer preferences and standards
Education
Bachelor of Science - Criminology
Murdoch University
03-2026
Skills
- Accountable and reliable
- Composed in high-stress situations
- Customer relations
- Curious, keen to learn and develop new skills and experience
- Effective communicator with people across all demographics
- Empathic and supportive with customers and team members
- Solutions focused
- Strong work ethic
- Team focused with strong collaborative skills
- Work with minimal supervision
Certification
WA Responsible Service of Alcohol Certified
Personal Information
- Citizenship: Australian
- Date of Birth: 11/16/03
Timeline
Summer Host
MECCA
10.2024 - 01.2025
Bar Attendant
HUGOS Club
03.2024 - 01.2025
Responsible Service of Alcohol Certified
Snack NYE Festival
12.2023 - 01.2024
Customer Service Team Member
Kmart
10.2020 - Current
Bachelor of Science - Criminology
Murdoch University
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