Hannah Zhang
Highgate,WA
Summary
Results-oriented Property Manager with a proven track record of implementing effective property management strategies to drive tenant satisfaction and increase rental revenue. Skilled in developing and implementing policies and procedures that reduce tenant complaints by 15% and improve overall tenant satisfaction by 10%. Adept at managing budgets and financial operations, achieving a 10% increase in net operating income.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Property Manager
Canberry Properties
Canberra, ACT
06.2021 - 12.2023
- Managed a portfolio of 150+ residential properties, consistently achieving a 95% occupancy rate and exceeding revenue targets by 10% annually.
- Managed the entire rental process from start to finish, including responding to inquiries, booking inspection and coordinating check-in/check-out.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated rental rates and terms with guests, achieving an annual rental increase based on Consumer Price Index and securing long-term lease for multiple properties.
- Conducted regular property inspections and maintenance checks, identifying and addressing issues proactively, resulting in a 15% reduction in maintenance costs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed the preparation and review of monthly ownership statements, ensuring accuracy and completeness of all financial data.
Education
Master of Financial Analysis - Business
University of Technology Sydney
Sydney, NSW07.2020
Bachelor of Business - Business
University of Technology Sydney
Sydney, NSW03.2019
Skills
- Proficiency in property management software (PropertyTree, Inspection Manager)
- Knowledge of Property Management Laws and Regulations
- Marketing and Advertising
- Rental process management
- Negotiation skills
- Customer service skills
- Time management and organization
- Attention to detail
- Problem-solving abilities
Certification
- Assistant Real Estate Agent Registration Certificate ACT
Languages
English
Professional
Mandarin
Native/ Bilingual
Timeline
Property Manager
Canberry Properties
06.2021 - 12.2023
Master of Financial Analysis - Business
University of Technology Sydney
Bachelor of Business - Business
University of Technology Sydney
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