Kyla Burgess
Hilton,WA
Summary
Incredibly driven, passionate and loyal in all aspects of both personal and professional life.
Working as a Property Manager and on occasion, BDM in Real Estate for near ten years I have developed wonderful people skills and managed to build great relationships with all my past and current colleagues and clients (Landlords, Tenants and trades). I recently reduced my hours to part-time for a better work/life balance last year, however am now looking to get back into full time work and grow in this industry, ideally learning Residential Sales in any spare time to finally utilise my completed Sales Registration. To continue doing the job I enjoy with an added bonus to up-skill and learn from experienced Agents within the suburb I know and love is ideal.
I am confident that with my honest, professional, bright and bubbly personality I would be a great asset and part of the team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Matrix Realty Group
12.2023 - Current
- Managed close to 80 rental properties; end-to-end management.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Effectively marketing available units/homes and conducting thorough tenant application processing.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final bond inspections with tenants and landlords to finalise tenant bonds.
- Held/attended rental home opens to show prospective tenants through.
- Coordinated with consumer protection and DMIRS to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager /Sales Assistant
Airey Real Estate
03.2020 - 10.2023
- Managed over 100 rental properties full-time.
- BDM work signing new Management Authorities with new clients.
- Completed Sale and Rental Appraisals based on relevant market conditions with the use of RP Data.
- Maintained great working relationships with long term Lessor's and Tenants.
- Arranged new professional photographs for both Sale and Rental properties.
- Advertised both Sale and Rental properties online; listing description written by myself.
- Conducted regular home opens for both Sale and Rental properties on business days and weekends.
- Processed rental applications.
- Completed lease agreements, renewals, variations etc through REIWA forms.
- Dealt with 'break lease' situations efficiently and affectively.
- Issued work orders with appropriate approval from Lessor's throughout each tenancy in a timely manner.
- Completed regular routine inspections and provided detailed reports to Lessor's reporting any maintenance or concerns.
- Completed new property condition and inventory reports and conducted final bond inspections.
- Represented Lessor's in Court.
- Dealt with Strata accordingly when necessary.
- Handled Landlord insurance claims when required.
- Handled tenant complaints promptly and appropriately.
- Collected rent and invoices from tenants, breaching accordingly if necessary.
- Completed bond lodgements, variations and disposals.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Daily use of REST and PropertyMe Systems.
- Worked directly with our Accounts Team to balance EOM Statements.
Property Manager Assistant/Receptionist
Vivian's Real Estate
10.2017 - 01.2020
Outside Settlements Clerk
Century Settlements
06.2013 - 08.2015
- Managed close to 80 rental properties; end-to-end management.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Effectively marketing available units/homes and conducting thorough tenant application processing.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final bond inspections with tenants and landlords to finalise tenant bonds.
- Held/attended rental home opens to show prospective tenants through.
- Coordinated with consumer protection and DMIRS to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
Iona Presentation College - Palmerston St. Campus
Mosman Park, WA2011
Skills
- Property Sales and Management Software experience with PropertyMe, PropertyTree, RP Data/CoreLogic, REIWA forms, Inspection Manager, DocuSign, Landgate etc
- Accurate Property Appraisals/Valuations
- Understanding of DMIRS/Reiwa Acts
- Amazing people skills
- Social Media / Tech Savvy
- Creative and Adaptable
- Sales and Property Marketing Promotion
- Community Engagement
- Managing Rental Properties
- Administrative Leadership
- Adapt well to new environments
- Always keen to take on new things and challenge myself
- Calm and thrive in stressful situations
Certification
- Licensed Property Manager - 5+ Years.
CPP40307 Certificate IV in Property Services (Real Estate)
- Licensed Sales Representative - 2 Years
CPP41419 Certificate IV in Real Estate Practice
Additional Information
Belinda or Warwick Airey (Director)
Airey Real Estate
0413 125 477
Trent Vivian (Director/Sales)
Vivian's Real Estate
0432 392 387
Timeline
Property Manager
Matrix Realty Group
12.2023 - Current
Property Manager /Sales Assistant
Airey Real Estate
03.2020 - 10.2023
Property Manager Assistant/Receptionist
Vivian's Real Estate
10.2017 - 01.2020
Outside Settlements Clerk
Century Settlements
06.2013 - 08.2015
High School Diploma -
Iona Presentation College - Palmerston St. Campus