Hannah(Chia-Hua) Lee
Melbourne,Australia
Summary
Detail-oriented operations and retail professional with 5+ years of experience in inventory control, purchase order processing, and cross-functional coordination. Proven ability to maintain data accuracy, resolve stock/invoice discrepancies, and support seasonal order planning. Proficient in Excel and ERP systems, with a strong interest in contributing analytical and planning skills to an inventory or merchandise planning team.
Overview
15
15
years of professional experience
Work History
Inventory Assistant
Lotte Duty Free
09.2023 - Current
- Generate and manage bills of lading for POs, supporting logistics and warehouse teams in inventory processes.
- Monitor PO status and shipments, ensuring accurate stock levels across store locations.
- Coordinate with finance to resolve invoices and credit notes promptly.
- Perform stock transfers to maintain smooth inventory flow.
- Maintain strong supplier and 3PL relationships to optimize supply chain operations.
Operations Coordinator
AURA&CO Home Fragrance Wholesale
04.2023 - 09.2023
- Prepared customised quotations and proposals for retail partners, supporting sales growth and customer alignment.
- Monitored inventory levels and order statuses, ensuring timely fulfilment in coordination with the supply chain team.
- Managed wholesale inquiries and resolved issues efficiently to maintain smooth daily operations.
- Provided administrative support to the Operations Manager and sales team.
Operations Coordinator
Angela Jewellery
05.2021 - 02.2023
- Managed inventory, including stock control, cycle counts, shrinkage reduction, and product assortment.
- Planned and executed seasonal, online, and in-store marketing campaigns, ensuring inventory readiness.
- Registered new SKUs and maintained accurate product data in POS and Shopify systems.
- Created and managed social media content, focusing on copywriting for WeChat and RED.
Sales associate
Michael Kors
10.2018 - 05.2021
- Provided customer service while supporting backend operations, including stock receiving and stocktakes.
- Assisted with inventory audits, markdown planning and seasonal stock transfers.
Senior Sales Consultant
Roots Canada
09.2010 - 05.2015
Education
Business Management
National Taipei University of Business
01.2017
Advanced Diploma - graphic design
Australian Pacific College
09.2022
Skills
- Inventory & PO Management
- Inventory Forecasting
- ERP System
- Microsoft Excel (PivotTables, VLOOKUP)
- Data Accuracy & Reconciliation
- Supplier & 3PL Coordination
- Sales Support & Back-of-House Operations
Language
English
Chinese - Mandarin
Timeline
Inventory Assistant
Lotte Duty Free
09.2023 - Current
Operations Coordinator
AURA&CO Home Fragrance Wholesale
04.2023 - 09.2023
Operations Coordinator
Angela Jewellery
05.2021 - 02.2023
Sales associate
Michael Kors
10.2018 - 05.2021
Senior Sales Consultant
Roots Canada
09.2010 - 05.2015
Business Management
National Taipei University of Business
Advanced Diploma - graphic design
Australian Pacific College
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