Hannie Duong
Nollamara,Western Australia
Summary
At Personal Business, excelled as a Nail Shop Helper by consistently delivering exceptional customer service and optimizing operational efficiency. Enhanced customer satisfaction and fostered loyalty through effective client consultations and relationship-building. Demonstrated strong organizational skills and a proactive scheduling approach that led to faster service times and increased repeat business. Eager to leverage customer service expertise and operational efficiency to contribute to Utopia's success and deliver outstanding customer experiences.
Overview
2
2
years of professional experience
Work History
Nail Shop Helper
Personal Business
04.2022 - 12.2023
- Supported overall business growth by recommending additional services or products based on individual client needs.
- Supported nail technicians during services, resulting in faster appointment times and increased daily appointments.
- Prepared clients'' nails for treatments, contributing to high-quality results and repeat business.
- Provided exceptional assistance to nail technicians during busy periods, contributing to reduced wait times and increased efficiency.
- Scheduled appointments accurately, optimizing time management for both staff and customers.
- Greeted clients upon arrival, promoting a welcoming environment that encouraged client retention.
- Improved customer satisfaction by providing friendly and efficient service at the nail shop.
- Kept tidy and organized area to comply with cleanliness standards.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Offered personalized services according to needs and preferences.
- Assisted customers in selecting and applying appropriate nail colours
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Demonstrated dynamic customer service by responding to customer inquiries.
Education
High School Diploma -
John Septimus Roe Anglican Community School
Mirrabooka, WA10.2024
Skills
Client consultation
Client Checkout
Scheduling appointments
Sanitation Procedures
Hygiene maintenance
Customer Service
Sales proficiency
Active Listening
Call Answering and Routing
Relationship Building
Additional Information
I am an international student eager to further develop my skills within your business. I am passionate about creating a positive impact and thrive in friendly environments where collaboration and teamwork are valued. I am committed to enhancing customer experiences and contributing to the overall success of your organization. I look forward to the opportunity to grow professionally and personally, and to contribute to making your business even better.
Timeline
Nail Shop Helper
Personal Business
04.2022 - 12.2023
High School Diploma -
John Septimus Roe Anglican Community School
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