Hansi Perera
Cranbourne West
Summary
Communicative Customer Service Professional experienced in fast-paced environments. Achieved organizational efficiency and accuracy in transactions through effective collaboration and problem-solving skills. Focused on enhancing team productivity and delivering high-quality support using diverse software tools.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Housekeeping Room Attendant
Langham Melbourne
Melbourne
03.2026 - Current
- Maintained cleanliness of guest rooms and public areas daily.
- Restocked linens, toiletries, and amenities to enhance guest experience.
- Coordinated with housekeeping team to streamline daily operations.
Team Member (All rounder)
Prince of Yazh
Dandenong
10.2023 - Current
Team Member - Front of House
El Jannah
Pakenham
09.2023 - 09.2025
- Delivered excellent customer service in high-volume, fast-paced environment to enhance customer experience
- Took orders, served food and beverages, and ensured customer satisfaction through attentive service
- Collaborate with kitchen and management teams to deliver efficient service.
- Communicated effectively with customers, supervisors, and team members.
Customer Service Cashier
Lb finance
Sri lanka
05.2022 - 09.2023
- Processed cash and card payments efficiently during busy periods.
- Processed cash and card payments accurately during peak hours, ensuring customer satisfaction.
- Resolved customer complaints with professionalism and empathy, enhancing customer loyalty.
Customer Care Executive
LB Finance
Colombo
01.2022 - 09.2023
- Assisted clients with financial products and services, tailoring solutions to meet individual needs
- Assisted clients with financial products and services, ensuring their needs were met
- Coordinated cross-department efforts to resolve customer issues promptly
- Cultivated strong client relationships, fostering loyalty and driving repeat business
Education
Chartered Accounng Business Level -
Charted Accountancy Srilanka
Colombo, 01.2023 - 05.2023
Advanced Level Examination - Commerce
Sri Dharmaloka College
Kelaniya, Western 05.2021 - 05.2022
Bachelor of Informaon Systems -
Holmes Institute
Melbourne, VICCertificate III in Microsoft Word -
S.D.C
Skills
- Administration
- Communication skills
- Problem-solving
- Graphic design knowledge
- Microsoft Office
- Data entry
- Scheduling appointments
- Document management
- Inventory control
- Customer relationship management
Certification
- Work with children check
- Drivers license
References
Shani Jayasinghe, Pitcher Partners, 0434113704, mdsp.jayasinghe@gmail.com
Timeline
Housekeeping Room Attendant
Langham Melbourne
03.2026 - Current
Team Member (All rounder)
Prince of Yazh
10.2023 - Current
Team Member - Front of House
El Jannah
09.2023 - 09.2025
Chartered Accounng Business Level -
Charted Accountancy Srilanka
01.2023 - 05.2023
Customer Service Cashier
Lb finance
05.2022 - 09.2023
Customer Care Executive
LB Finance
01.2022 - 09.2023
Advanced Level Examination - Commerce
Sri Dharmaloka College
05.2021 - 05.2022
Bachelor of Informaon Systems -
Holmes Institute
Certificate III in Microsoft Word -
S.D.C