Hanz Moleman
Preston,VIC
Summary
Highly qualified and tenacious professional armed with broad-based background and skills in the areas of Business Administration, Business Management, Home and Community Caring, Production Management, Warehouse and Bar Management and Customer Service. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in efficiency, quality and processes towards the successful attainment of organization goals. Primarily striving to understand clients’ needs and provide them exceptional results through a cognitively flexible and positive approach. Determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently
An asset and an ally.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Adult entertainment Venue Manager
NDA
Melbourne , VIC
06.2023 - 05.2025
- Managed venue operations and logistics for diverse events and functions.
- Coordinated staff schedules to ensure adequate coverage during events.
- Oversaw inventory management for supplies and equipment used in events.
- Developed relationships with vendors to secure services and negotiate contracts.
- Implemented safety protocols to maintain a secure environment for guests.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Formed and sustained strategic relationships with clients.
Warehouse and Bar Manager
Rubix Warehouse
Brunswick, Vic
02.2016 - 05.2022
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Create and maintain files in and organized manner, to include sorting, labeling, filing and retrieving, in accordance with corporate and facility file retention and storage procedures, maintain confidentiality and security of records
- Read and comprehend correspondence, policies, regulations, procedures, reports, directions for forms completion and other simple or moderately complex documents
- Managing an active calendar of appointments, completed expense reports, composed and prepared correspondence that were sometimes confidential, arranged complex and detailed travel plans, itineraries and agendas
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Ensuring that quality standards of service are being met during each interaction with the customers
- Conducting performance reviews and corrective actions as needed including termination
- Oversee inventory of incoming and outgoing materials based on a physical count and bar-code system
- Performs files maintenance assuming responsibility for the accuracy of the filing, develops and maintains electronic record keeping and tracking logs for calendars, correspondence and projects
- Performs varied and moderately complex typing, administration functions and related general office duties that require independent judgment in the use of work methods and procedures
- Performed daily tasks like photocopying, courier pickup and delivery, co-ordinate group and client meetings, arranging for catering services, updating client lists, managing daily incoming mail/ answer incoming enquiries
2IC Production Manager
The Goodbrew Company
Daylesford, Vic
12.2017 - 06.2021
- Entirely responsible for the Production, Blending, Brewing, Microbial testing, Filtration and Distribution of 3 million litres of Kombucha in highly specified 27000 ltr batches.
- Responsible to achieve productivity, efficiency, customer service, cost, quality, safety and employee engagement objectives through both individual and team contribution
- Implemented electronic file systems and maintained electronic and paper files
- Record and filed all incoming and outgoing ingredients and products following HACCP guidelines and procedures
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Prepared correspondence, reports and all HACCP documents in final format using correct punctuation, capitalization, spelling, grammar and style
- Responsible for the operations process, production planning and parts inventory
- Prepares and analyzes accounting and financial reports for discrepancies
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Co-ordinated employees duties, rosters and payroll.
Specialist Intensive cleaner/ Hoarder Cleaner
Room 2 Improve
Port Melbourne, Vic
03.2014 - 03.2017
- Meet homeowners' standards by following cleaning outline closely in special cleaning projects at high-end homes while maintaining safety and care with personal items
- Approached every job as a unique and personal circumstance, while using compassion and empathy to monitor and guide clients through difficult and distressing moments.
- Perform a walkthrough with the homeowner throughout the house for inspection after cleaning services have been provided for the client's satisfaction and approval
- Administer inventory and expenses of cleaning supplies and tools
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Demonstrated personal attention to detail and procedure, following all guidelines for client satisfaction
- Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner
- Documented and recorded tasks objectively to formulate reports for appropriate governing bodies.
Home and Community Carer
BDCSA
Ballina, Nsw
03.2011 - 02.2014
- Followed organisational policies and procedures, complied with relevant legislation (e.g. Disability Services Act 2006, WHS legislation etc.)
- Assisted in payment transactions, organized and updated information regarding medical records, insurance claims, hospital bills
- Assisted in bathing, changing, feeding and physical movement
- Administered prescribed oral medications, under the written direction of a physician or as directed by home care nurse or aide
- Supervised and maintained overall cleanliness of the facility daily, including vacuuming, sweeping and sanitizing the kitchens and bathrooms
- Performed housekeeping and household maintenance chores to ensure a safe accident free environment
- Instructed and informed clients on health care issues regarding hygiene and nutrition
Education
Food Safety Supervisor -
Novaskill Institute of Technology
04.2016 - 04.2026
Responsible Service Of Alcohol -
VIctoria RSA
04.2014 - 04.2014
Certificate III - HACC
Home and Community Care Novaskill
Ballina, NSWSkills
- Quality Assurance
- Professional and Warm Demenour
- Person-Centred approach
- Calm under pressure
- Crowd control
- Multitasking capacity
- Active listening
- Effective customer communication
- Task prioritization
- Problem resolution
- Event coordination
References
Tanya El-Gamel.
Former employer.
Owner of Eagle Ridge Event Park Tallarook.
Mobile: 0448 117 480
References
References available upon request.
Timeline
Adult entertainment Venue Manager
NDA
06.2023 - 05.2025
2IC Production Manager
The Goodbrew Company
12.2017 - 06.2021
Food Safety Supervisor -
Novaskill Institute of Technology
04.2016 - 04.2026
Warehouse and Bar Manager
Rubix Warehouse
02.2016 - 05.2022
Responsible Service Of Alcohol -
VIctoria RSA
04.2014 - 04.2014
Specialist Intensive cleaner/ Hoarder Cleaner
Room 2 Improve
03.2014 - 03.2017
Home and Community Carer
BDCSA
03.2011 - 02.2014
Certificate III - HACC
Home and Community Care Novaskill