Hao Ye
Melbourne,VIC
Summary
Enthusiastic and reliable, with a strong commitment to providing excellent customer service and creating memorable dining experiences. Skilled in anticipating needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments. Demonstrates exceptional teamwork and collaboration skills, efficiently completing tasks with colleagues, contributing to a cooperative and productive workplace atmosphere. Proactive and adept in working harmoniously in team settings, significantly enhancing the establishment's success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Laoliuzhou Rice Noodles
12.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked guests' identification before serving alcoholic beverages.
Education
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
Melbourne, VIC10.2024
Bachelor of Science - Agriculture
The University of Melbourne
Melbourne, VIC07.2023
Skills
- Service Quality
- Cleanliness
- Problem-solving
- Customer service
- Warm and Friendly
- Ability to Lift 30 Pounds
- Time management
- Team Work
- Positive attitude
Certification
- [Responsible service of alcohol certification] Training - [Issued on 30/11/2022]
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Laoliuzhou Rice Noodles
12.2022 - Current
Graduate Diploma - Early Childhood Education
Swinburne University of Technology
Bachelor of Science - Agriculture
The University of Melbourne
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