HARIKA GUJJU
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Faults and Emergencies & Customer Service Consulta
Worked At ProbeCX
01.2021 - 05.2023
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Education
BACHELORS OF DENTAL SCIENCE - DENTAL
DR NTR UNIVERSITY OF HEALTH SCIENCES
VISAKHAPATANAM11.2021
Skills
- Customer Acquisition
- Inbound Call Management
- Inventory Tracking
- Delivery Monitoring
Timeline
Faults and Emergencies & Customer Service Consulta
Worked At ProbeCX
01.2021 - 05.2023
BACHELORS OF DENTAL SCIENCE - DENTAL
DR NTR UNIVERSITY OF HEALTH SCIENCES
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