Summary
Overview
Work History
Education
Skills
Websites
Certification
Attributes
References
Projects
Timeline
Generic

Hari Kaji Shrestha

Mickleham,VIC

Summary

Motivated and enthusiastic IT Support Officer with experience of providing technical assistance and troubleshooting solution in diverse environment with a strong foundation in Window OS, Window Server, Microsoft 365, Microsoft Azure, fundamental networking skills, certified with AZ-900 and ITIL V4 Foundation (LinkedIn Learning). Skilled in effectively communicating technical concepts to non-technical customers. Demonstrated ability to approach problem-solving technique for continuous learning and growth in IT field professionally and contribute to the success of a dynamic organizations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Officer

Extratech Melbourne
11.2023 - Current
  • Experienced using Zendesk ticketing system to create tickets for solving customer problems, prioritizing task on basis of urgency and escalate the issue to L2 officer if required
  • Troubleshooting windows 10/11 problems including password recovery, system recovery, software issues, applications, licensing, BSOD, window backup and restore, recovery, update and upgrade
  • Created and managed users account, groups, and OU’s and provided Role Based Access Control (RBAC), provided support to Active Directory Domain Services (ADDS) like password reset, enable/disable account, MFA, sharing personal and company drive to respective user, granting file permissions, applying group policies, software deployment in Window Server 2019
  • Configured and tested network performance using different commands like ipconfig (flushdns, release, renew), tracert, ping, nslookup, etc
  • Managed Entra ID by creating Users and Groups, assigning Role Based Access Control, enabling MFA, Azure policy for control and removing features, self-service password reset, optimizing system performance and security, adding custom domain services
  • Managing task on Azure Active Directory such as creating user accounts, enable or disable of user accounts, assigning custom domain to users, enable/disable MFA, Self Service Password Reset (SSPR)
  • Enrolling devices, deploying software and application on windows and mobile devices using Microsoft Intune
  • Managed and supported Microsoft 365 suite, encompassing Teams, Outlook, MFA, Self-Service Password, Shared Mailbox, Mail trace, SharePoint and OneDrive
  • Troubleshooting Outlook task such as setting up profile, managing auto-reply, adding signature, managing bulk email, adding add-ins or plug-ins, outlook data backup, merge emails, create separate folder for specific emails
  • Assisted clients by leveraging remote desktop tools such as RDP, Team Viewer, Zoom, and Teams to provide prompt assistance to users remotely
  • Implemented backup solutions and disaster recovery procedures utilizing Veeam, ensuring data integrity and system resilience
  • Troubleshooting printer and hardware issue such as printer not working, driver updates, paper loading issue, replacement of printer ink cartridge.

Disability Support Worker

Care Choice
04.2023 - Current
  • Assist and provide support to client based on the care plan
  • Support clients in developing goals and social skills, improving individual’s wellness and productivity
  • Provide counselling and advises on daily decision making, resolution of minor problems, understand client behavioral problems and resolve them
  • Monitor, evaluate, and maintain record of incidents and concerns and report it to supervisor or manager.

Education

Bachelor of Networking -

Melbourne Institute of Technology, Melbourne
11.2018

Skills

  • Understanding of Microsoft Window Desktop, Server, printer and Office Application
  • Experience with Microsoft 365 Suite (Teams, Outlook, Self Service password, MFA, Shared Mailbox, Share point, One Drive, Skype for Business)
  • Understanding of Intune/Endpoint Configuration Manager (MDM & MAM)
  • Experienced in troubleshooting windows 10/11
  • Experienced with printer issue and hardware troubleshoot
  • Window Server 2019 including Active Directory Domain Services, DHCP, DNS, Window Deployment Services (WDS) and Group Policy
  • Experience with Microsoft Azure, Microsoft Entra ID
  • Virtualization (VMWare)
  • Basic Concepts of Networking such as TCP/IP, VLAN, Routing and cabling
  • Experience in providing remote assistance- RDP, Team Viewer, Zoom, Teams
  • Experience with ticketing system-Zendesk
  • Understanding of ITIL Concept
  • System Backup- Veeam
  • Knowledge of Outlook troubleshooting

Certification

  • Microsoft Azure Fundamentals (A-Z 900), Ongoing
  • ITIL V4 Foundation (LinkedIn Learning)

Attributes

  • Attention to detail
  • Time management and Patience
  • Oriented to Customer Satisfaction
  • Excellent Communication Skills and Quick Learner
  • Optimistic and eager to learn
  • Australian Driving Licence
  • Flexible and Reliable

References

Will be provided on request.

Projects

Monitoring Temperature and Humidity via Sensor, Melbourne Institute of Technology, Melbourne, To read temperature and humidity data from sensor to User Interface by connection of wireless devices using Bluetooth Protocol., Putty Integration System, Python programming language, Sensor Tag, Beagle Bone Black, In a group of five, I worked as network design of system for connection and connect those devices through putty integration system and met client requirements., Awarded with Distinction on completion of project.

Timeline

IT Support Officer

Extratech Melbourne
11.2023 - Current

Disability Support Worker

Care Choice
04.2023 - Current

Bachelor of Networking -

Melbourne Institute of Technology, Melbourne

Similar Profiles

CREATE PROFILE
Hari Kaji Shrestha