Harish Sodhi Customer Service Specialist

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Processed transactions accurately while maintaining a high level of customer service.

• Evaluated client feedback systematically to identify areas of improvement in service delivery processes and implemented necessary changes accordingly.
• Increased customer retention rates through consistent follow-ups and timely support services during consultation process.