Harjeet Singh
Surfers Paradise,QLD
Summary
Passionate IT professional with expertise in networking, system administration, and creative problem-solving. Proactive learner and collaborator, dedicated to driving innovative solutions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Network Analyst
JAT BRAND PTY LTD
Brisbane, QLD
05.2022 - Current
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Identified, reported and resolved network security violations.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Managed and documented network systems and operational procedures.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Analyzed network traffic to identify security threats and vulnerabilities.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Field Technician
Swift Computer
Brisbane, QLD
06.2021 - Current
- Collaborated on end-user support and troubleshooting network setups
- Expertly imaged TORY systems, enhancing inventory management
- Maintained precise TORY inventory data, preventing shortages.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Applied company safety policies consistently when performing daily tasks.
- Maintained records by documenting installation, services and repairs.
- Educated customers about company's products and services to present service upgrade opportunities.
System Administrator Intern
Australian English Academy
Brisbane, QLD
01.2022 - 04.2022
- Installed, configured, and maintained software, hardware, and networks.
- Configured and maintained Linux systems, including installation of packages and updates.
- Monitored system performance, identified issues and performed troubleshooting tasks to resolve them.
- Installed and tested software patches, upgrades, new hardware components in the network environment.
- Provided technical assistance to users on various operating systems and applications.
- Created user accounts, set permissions and monitored user access activities.
- Performed daily backups of critical data using backup tools like rsync.
- Installed firewalls and antivirus software to improve cybersecurity.
- Designed, configured and tested computer hardware and operating system software.
Taxi and Rideshare Professional Driver
Transportation Industry
Gold Coast, QLD
01.2018 - Current
- Provided exceptional customer service, optimized routes, and maintained financial records
- Contributed to driver recruitment, fostering community growth.
- Maintained safe driving history with no critical incidents over 5-year timeframe.
- Documented customer service issues, expenses, mileage and other key information.
- Transported goods to customers safely and securely.
- Ensured compliance with all applicable laws, regulations and safety standards.
- Provided excellent customer service by promptly responding to inquiries.
- Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
Software Engineer
Pixel Galaxy Studio Pvt Ltd
India, New Delhi
02.2012 - 05.2016
- Automated billing and new registrations for an English institute
- Collaborated on projects, tools, and procedures within cross-functional teams
- Analyzed and documented user requirements for effective software solutions
- Provided end-user support, application setup, and maintenance
- Developed software solutions for finance applications
- Communicated project updates to stakeholders.
- Analyzed solutions and coding fixes for software problems.
- Documented technical specifications and project testing methods for future reference.
Education
Professional Year Program in Information, Communications & Technology - Information, Communications & Technology
Australian Computer Society
Brisbane, QLD05.2022
Master of Information Technology - Computer Networking
Charles Sturt University
Melbourne, VIC01.2020
Bachelor of Computer Applications - Information Technology
Dev Bhoomi Group of Institutions
INDIA01.2011
Skills
- Windows & Linux Server Management
- Backup Strategies
- PowerShell Scripting
- ITIL Principles
- Troubleshooting & Problem-Solving
- Technical Documentation
- Technical Solutions Development
- VoIP Knowledge
- Network Operations
- Troubleshooting
- Documentation and Reporting
- Active Directory
- Network Performance Testing
- Network Configuration
- VMWare Experience
- Network Configuration and Support
- End-User Support
Accomplishments
- Successfully migrated critical data to new servers, minimizing downtime.
- Recognized for team efforts in streamlining TORY processes, increasing operational efficiency by 20%.
- Developed automated billing system, reducing payment processing time by 30%.
- Led cross-functional team in optimizing route planning, reducing delivery time by 15%.
- Key role in designing comprehensive disaster recovery plan.
References
- Emerging Technologies
- Networking Events
- Hiking
Languages
English
Full Professional
Affiliations
- Member, Australian Computer Society.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Network Analyst
JAT BRAND PTY LTD
05.2022 - Current
System Administrator Intern
Australian English Academy
01.2022 - 04.2022
Field Technician
Swift Computer
06.2021 - Current
Taxi and Rideshare Professional Driver
Transportation Industry
01.2018 - Current
Software Engineer
Pixel Galaxy Studio Pvt Ltd
02.2012 - 05.2016
Professional Year Program in Information, Communications & Technology - Information, Communications & Technology
Australian Computer Society
Master of Information Technology - Computer Networking
Charles Sturt University
Bachelor of Computer Applications - Information Technology
Dev Bhoomi Group of Institutions
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