Harkamal Harika
Armstrong Creek,VIC
Summary
Proven Business Development Executive at Scorpion Business Solution, adept in sales and marketing and team leadership. Elevated customer satisfaction through innovative feedback systems and enhanced student success at Aakash Institute. Skilled in customer relationship management and mentoring, with a track record of fostering strong business networks and improving educational outcomes.
Overview
3
3
years of professional experience
Work History
Business Development Executive
Scorpion Business Solution
12.2023 - 03.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
Student Support Officer
Aakash Institute
02.2021 - 11.2023
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance.
- Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
- Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
- Improved accessibility to educational resources for students with disabilities by advocating for necessary accommodations and modifications.
- Organized workshops on stress management, time management, and study skills to enhance overall student performance levels.
- Streamlined communication processes between students, parents, and staff, fostering a positive school environment.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Education
Masters In English Literature -
Panjab University
Chandigarh05.2020
Bachelors Of Arts With Honours -
Panjab University
Chandigarh05.2018
Skills
- Sales and marketing
- Team leadership
- Customer service
- Decision-making
- Customer relationship management
- Business intelligence and analysis
- Staff management
- Client consultations
- Order management
- Customer acquisition
- Team collaboration
- Excellent listening skills
- Training and mentoring
Timeline
Business Development Executive
Scorpion Business Solution
12.2023 - 03.2024
Student Support Officer
Aakash Institute
02.2021 - 11.2023
Masters In English Literature -
Panjab University
Bachelors Of Arts With Honours -
Panjab University
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