Harkirat Singh
Gables ,NSW
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Motivated technician of 4 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Experienced service advisor with over 3 years of experience in the automotive industry . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Lander Toyota
Blacktown, NSW
01.2019 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using Skill to provide effective resolution.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Technician
Lander Toyota
Blacktown , NSW
01.2016 - 12.2019
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
Education
Certificate III - Automotive Mechanics
Tafe
Wetherhill Park 01.2019
Higher Schools Certification -
St Mary’s Senior High School
St Mary’s 11.2015
Skills
- Customer Service
- Quality Control
- Handling Customer Complaints
- Upselling Products and Services
- Service Recommendations
- Responding to Difficult Customers
- Customer Retention Strategies
- Excellent Communication
- Data Entry and Maintenance
- Product Training
- Listening Skills
- Power Tool Proficiency
- Mechanical Abilities
- Valid Driver's License
- Attention to Detail
- Diagnosis and Troubleshooting
- Hand Tool Knowledge
- Heavy Lifting
- HVAC and Refrigeration Systems
- Replacing Parts
Certification
- Provide First aid,
- Provide CPR - renewed this year
Timeline
Service Advisor
Lander Toyota
01.2019 - Current
Service Technician
Lander Toyota
01.2016 - 12.2019
Certificate III - Automotive Mechanics
Tafe
Higher Schools Certification -
St Mary’s Senior High School
- Provide First aid,
- Provide CPR - renewed this year
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