Harleen Dhingra
Canberra,ACT
Summary
To work in a team where I learn new skills and apply my knowledge in the best possible way to achieve the teams and workplace goals. I am just starting out in developing my skills but I have a strong work ethic and want to be challenged, I am looking to be in a team where I can use creativity to solve problems and show that I can use effective skills in order to achieve results.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
The Corner Market
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Chef
The Corner Market
09.2022 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
TEAM MEMBER
Indian Affair Restaurant
12.2020 - Current
- Company Overview: Indian Affair Restaurant is my first introduction to hospitality
- Working with this business is giving me invaluable client service and interpersonal skills
- I continue to gain knowledge of client service and kitchen skills
- Understanding the role, the kitchen plays in hospitality and learning new recipes of foods
- Assist with the preparation of foods and also packing of take away
- Successfully working with a broad range of clientele ranging from young children to the elderly in taking orders in person and over the phone
- Successfully coping under high levels of pressure during busy service periods while maintaining good customer service and work in a team
- Front end cash/cashier handling including the eftpos machine
- Indian Affair Restaurant is my first introduction to hospitality
- Working with this business is giving me invaluable client service and interpersonal skills
- I continue to gain knowledge of client service and kitchen skills
CREW MEMBER
McDonald’s
02.2021 - 09.2023
- Prepared, cooked and served the food for sales
- Ensured the food was properly handled and stored
- Provided customer service to the customers through the drive through
- Ensured the area is clean and up to company standards
- Ensure I adhere to the quality standards of the company in relation food quality and handling
ASSISTANT
Camp Australia
03.2021 - 01.2022
- Responsible in ensuring care and welfare of children at before and after school care
- Responsible for taking groups of children on excursions and ensuring their care
- Assist with the tidy up and maintenance of the school location
- Engage with children in various activities
TEAM MEMBER
Mackas Griffith Newsagency
10.2020 - 02.2021
- Company Overview: Mackas Griffith Newsagency is a role where I was responsible for handling the returns of newspapers by organising and counting bundles to ensure accuracy
- I have gained knowledge and skills in ensuring time management and working in a team by undertaking this role
- Successfully process requests in the newsagency from broad range of clientele ranging from young children to the elderly
- Organise the papers to effectively process the return process
- Successfully coping under high levels of pressure during busy service periods while maintaining good customer service and working in a team
- Being able to problem solve efficiently and effectively
- Mackas Griffith Newsagency is a role where I was responsible for handling the returns of newspapers by organising and counting bundles to ensure accuracy
- I have gained knowledge and skills in ensuring time management and working in a team by undertaking this role
Education
Diploma - Commercial Cookery
JP International Collage
Canberra03.2024
Year 12 -
Eastwood International School
Mullanpur01.2019
Year 10 -
DAV Public School
Ludhiana01.2017
Skills
- Attention to detail
- Excellent Communication Skills
- Team Player
- Self-Motivated
- Decision Making
- Time Management
- Excellent Organisational Skills
- Willingness to Learn
Personal Information
Residency: International Student
Availability
14:00 onwards, 14:00 onwards, 14:00 onwards, 14:00 onwards, Morning – 15:30, Morning – 15:30, All day
Timeline
Customer Service Cashier
The Corner Market
09.2022 - Current
Chef
The Corner Market
09.2022 - Current
ASSISTANT
Camp Australia
03.2021 - 01.2022
CREW MEMBER
McDonald’s
02.2021 - 09.2023
TEAM MEMBER
Indian Affair Restaurant
12.2020 - Current
TEAM MEMBER
Mackas Griffith Newsagency
10.2020 - 02.2021
Year 12 -
Eastwood International School
Year 10 -
DAV Public School
Diploma - Commercial Cookery
JP International Collage
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