Harleen Kaur

Key Responsibilities:

• Collaborated with cross-functional teams, to define preliminary business requirements for future parental access to the Canvas learning platform.
• Utilised business analysis tools such as Microsoft Visio and Miro to create process flows, visualise user journeys, and capture user acceptance testing (UAT) feedback across multiple projects.
• Participated in requirement gathering workshops for the Student Information System (SIS) project to observe stakeholder engagement techniques and documentation processes.
• Conducted independent research and workflow analysis for the Dramatic Arts department, preparing for stakeholder interviews and structured requirements elicitation sessions.

Achievements:

• Enabled smoother stakeholder engagement by preparing in-depth research and workflow analysis for the Dramatic Arts department improving planning accuracy for over 10 activities.
• Conducted in-depth user acceptance testing across wellbeing and co-curricular platforms by executing 30+ test cases, identifying, escalating critical issues, and validating key business scenarios—supporting system readiness for 200+ users during rollout.

Key Responsibilities:

• Guided students by developing interactive dashboards to visualise academic performance trends, enabling data-driven course and career decision-making.
• Analysed student data to provide personalised educational recommendations aligned with individual goals and aspirations.
• Collaborated proactively with educational institutions to maintain and update admissions data, ensuring counselling advice was accurate and current.
• Maintained and organised comprehensive Excel databases to streamline admissions tracking and enhance overall student support services.

Achievements:

• Improved student decision-making outcomes by delivering tailored academic dashboards, resulting in a 30% increase in student satisfaction with counselling sessions.
• Enhanced admissions data accuracy and counselling efficiency by streamlining data management processes, reducing record-keeping errors by 25% and accelerating response times to student inquiries.